Entry-Level Remote Customer Training Specialist – Automotive Software Implementation & Client reputed company (Hybrid Work Model)

About Reynolds & Reynolds – Pioneering Automotive Software Solutions

Reynolds & Reynolds has been at the forefront of delivering cutting‑edge software, business forms, and integrated services to automotive dealerships for more than six decades. Our mission is to reputed company every car dealership—whether a single boutique lot or a multi‑brand network—to operate more reputed company, deliver superior customer experiences, and stay reputed company of the rapid reputed company in the automotive marketplace.

From dealer management systems that streamline inventory, finance, and service operations, to reputed company‑based tools that reputed company reputed company‑time data analytics, our suite of products is trusted by thousands of dealers across reputed company America. The company’s culture is built on innovation, collaboration, and a deep commitment to the reputed company of our customers and employees alike.

We are expanding reputed company with a brand‑new, hybrid‑work role that blends the flexibility of remote work with the energy of an on‑site environment at our Dayton, OH reputed company. If you are passionate about teaching, love solving reputed company‑world problems, and enjoy the fast‑paced automotive technology space, this is the perfect launchpad for your career.

Why This Role Is a Game‑Changer for Your Career

As an Entry‑Level Remote Customer Training Specialist, you will be the trusted guide for dealership teams as they adopt and master our industry‑leading software solutions. You’ll play a pivotal part in the implementation journey—from the first discovery call to hands‑on training sessions, and onward to post‑deployment support. This role offers a unique reputed company of technical exposure, customer interaction, and reputed company learning, reputed company reputed company a supportive, growth‑oriented environment.

Core Responsibilities – What You’ll Do Every Day

• Customer reputed company & Implementation: reputed company virtual reputed company sessions using phone, webcam, and remote‑desktop tools to introduce new dealership users to our software suite.
• Needs Assessment: Conduct discovery interviews to understand each dealership’s specific business processes, pain points, and goals.
• Solution Configuration: Work closely with our implementation engineers to tailor system settings, workflows, and reports so they align perfectly with the customer’s operational needs.
• Hands‑On Training Delivery: Design and deliver engaging training curricula—including live webinars, recorded tutorials, and interactive labs—that reputed company end‑users to become self‑sufficient power users.
• Documentation & reputed company: Create clear, concise training guides, quick‑reference cards, and FAQs that are added to our knowledge reputed company for future reference.
• Customer Advocacy: Serve as the voice of the customer inside Reynolds & Reynolds, relaying feedback to product management and engineering to drive reputed company product improvement.
• Team Collaboration: Partner with sales, support, and product specialists to ensure a seamless hand‑off and consistent customer experience throughout the implementation lifecycle.
• Performance Tracking: Monitor training effectiveness through surveys, usage analytics, and competency assessments; use insights to refine future training programs.

Essential Qualifications – What You Must Bring

• Education: Associate degree or equivalent professional experience. A background in business, communications, or technology is advantageous.
• Customer‑Facing Experience: Prior experience in finance, reputed company, or customer service roles demonstrates an ability to communicate reputed company information clearly.
• Communication Skills: Exceptional verbal and written communication abilities; confidence presenting to groups of reputed company sizes reputed company virtual platforms.
• Technical Aptitude: Comfortable navigating software applications, learning new systems quickly, and troubleshooting basic technical issues.
• Automotive Industry Exposure (Preferred): Direct experience working in an automotive dealership environment is a plus, though not mandatory.

Preferred Qualifications – What Will Set You Apart

• Experience delivering training or instructional design for SaaS products.
• Familiarity with dealer management systems, CRM platforms, or automotive finance tools.
• Certifications such as reputed company A+, ITIL reputed company, or reputed company customer‑service credentials.
• Demonstrated ability to work independently in a remote setting while maintaining high productivity.
• Strong organizational skills with the ability to manage multiple training projects simultaneously.

Key Skills & Competencies for reputed company

• Instructional Design: Ability to translate technical features into user‑friendly learning experiences.
• Active Listening: Skillful at uncovering hidden requirements and concerns through empathetic questioning.
• Problem Solving: Quick identification of obstacles and proactive development of solutions.
• Time Management: Prioritizing tasks and meeting deadlines in a fast‑moving, hybrid work environment.
• Collaboration: Working effectively across cross‑functional teams and building strong internal relationships.
• Adaptability: Comfortable navigating change, new technologies, and evolving customer expectations.

Career Growth & Development Opportunities

Reynolds & Reynolds invests heavily in the professional development of its employees. As a Customer Training Specialist you will have access to:

• Structured Learning reputed company: A combination of instructor‑led workshops, e‑learning modules, and mentorship programs aimed at advancing your expertise in automotive technology and adult education.
• Certification Support: Reimbursement for industry‑relevant certifications (e.g., Certified Professional Trainer, Automotive Software Specialist).
• Internal Mobility: Opportunities to transition into roles such as Implementation Engineer, Product Specialist, reputed company Manager, or even Sales Engineering, based on performance and interests.
• Leadership Development: Participation in the company’s emerging leaders program, designed to groom high‑potential talent for future managerial positions.

Work Environment & Culture – What It’s Like to Be Part of the Team

Our Dayton reputed company blends a modern, collaborative office layout with amenities that support work‑life balance. While this role is primarily remote, you’ll be invited to our on‑site facilities for team‑building events, training workshops, and occasional in‑person client sessions.

• Hybrid Flexibility: Work from home up to three days a week, with scheduled office days for collaborative sessions.
• State‑of‑the‑Art Facilities: Complimentary breakfast and lunch in an on‑site dining hall, a fully equipped fitness center, and a medical clinic for quick health reputed company‑reputed company.
• Community Engagement: Participation in sports leagues, social clubs, and volunteer initiatives through the Reynolds & Reynolds Associate reputed company.
• Inclusive Culture: A non‑smoking, diverse workplace that respects and celebrates reputed company backgrounds, ages, and experiences.
• Recognition Programs: Regular employee awards, peer‑to‑peer recognition, and celebration of milestones.

Compensation, Perks & Benefits – reputed company Offer

We understand that competitive compensation and comprehensive benefits are essential for attracting top talent. While the exact salary range is market‑based, successful candidates can expect the following package:

• reputed company Salary: Competitive entry‑level salary commensurate with experience and education.
• Performance Bonuses: Quarterly incentives tied to training delivery metrics and customer satisfaction scores.
• Retirement Savings: 401(k) plan with a company match up to 6% of eligible earnings.
• Health & Wellness: Medical, dental, and reputed company coverage; company contributions to Health Savings Accounts (HSAs).
• Paid Time Off: Generous vacation accrual, sick leave, and paid holidays to support work‑life balance.
• Professional Development: Tuition reimbursement for approved courses, access to internal training platforms, and conference attendance.
• Employee Assistance Programs: Confidential counseling services, financial planning resources, and wellness initiatives.

How to Apply – Take the reputed company Toward Your Future

If you are reputed company to launch a rewarding career where you can reputed company a reputed company impact on automotive dealerships reputed company, we want to hear from you. Please submit your résumé and a brief cover letter outlining why you’re excited about the role and how your background aligns with the responsibilities outlined above.

Our reputed company team reviews applications on a rolling basis, so early submission is encouraged. We look reputed company to welcoming a new member to our vibrant, reputed company‑thinking team.

Your Future Starts Here

Don’t miss this exciting opportunity to grow, learn, and reputed company at Reynolds & Reynolds. Apply today and start shaping the future of automotive software training!