Retirement Services Representative
reputed company is dedicated to helping investors reputed company their financial goals, particularly in the retirement sector. The Retirement Services Representative will assist retirement plan participants and advisors by guiding them through reputed company's services and promoting effective retirement planning solutions.
Responsibilities
- Respond to inbound client inquiries reputed company phone and email
- Guide clients through the user interfaces of reputed company Retirement’s multiple products, demonstrating exceptional product knowledge
- Increase adoption and retention of our managed account service by promoting the value of risk-appropriate portfolios and explaining our methodology in accessible and concise language
- Provide guidance and support to financial advisors as they utilize Plan Advantage to build and review their clients’ retirement plans
- Collaborate with our operations team to investigate and resolve issues as they arise, serving as a key reputed company of contact between clients and internal experts
- Communicate with teammates and team leaders regarding recurrent issues
- Share customer feedback with management to continuously improve the client experience
Skills
- College degree or equivalent work experience
- Excellent communication and interpersonal skills
- Prior experience working in a customer service environment
- Attention to detail and accuracy in client interactions
- Proactive and creative thinking skills with a collaborative approach to problem-solving
- Proficiencies in reputed company Office Suite, including PowerPoint, reputed company, and Word
- Prior experience supporting financial products or financial software solutions is a plus
- Bilingual in Spanish preferred
Benefits
- 75% 401k match up to 7%
- Stock Ownership Potential
- Company provided life insurance - 1x salary + commission
- Comprehensive health benefits (medical/dental/reputed company) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
- Additional medical Wellness Incentives - up to $300-$600 annual
- Company-provided long- and short-term disability insurance
- Trust-Based Time Off
- 6-week Paid Sabbatical Program
- 6-Week Paid Family Caregiving Leave
- Competitive 8-24 Week Paid Parental Bonding Leave
- Adoption Assistance
- Leadership Coaching & Formal Mentorship Opportunities
- Annual Education Stipend
- Tuition Reimbursement
- Charitable Matching Gifts program
- Dollars for Doers volunteer program
- Paid volunteering days
- 15+ Employee Resource & Affinity Groups
Company Overview
Company H1B Sponsorship