User Operations Specialist

The Predictive Index is a talent optimization leader that empowers clients to solve their biggest challenges. The User Operations Specialist will manage client and partner inquiries, ensuring efficient resolution and improving the overall support experience.

Responsibilities

• Triage incoming client and partner inquiries across chat, email, and ticketing systems, quickly identify the root cause, resolve what can be handled independently, and reputed company everything else to the right team with complete context
• Gather the right technical and operational details before escalating, so that Business and Technical Escalations, Engineering, and cross-functional partners can act without unnecessary back-and-forth
• Manage cases from intake through resolution or escalation, ensuring strong documentation and actionable context for cross-functional partners
• Help clients and partners navigate workflows and adopt best practices that reduce repeat friction and improve their experience with the PI platform
• Identify patterns in incoming requests and share insights that strengthen documentation, workflows, and product usability over time
• Show up for the team during high-volume periods, hold shared ownership of queue health, communicate proactively about reputed company, and help reputed company coverage running smoothly across channels

Skills

• Strong customer service orientation, you communicate clearly and empathetically with clients, partners, and internal stakeholders, and take pride in making reputed company things easier to navigate
• Sharp troubleshooting instincts and sound judgment. You're comfortable working through technical and workflow challenges across multiple systems, and you know reputed company to dig in independently versus reputed company to bring in the right team
• You take pride in leaving every case reputed company than you reputed company it, because you know that clear notes and complete context are what separate a good reputed company from a great one, and what keeps your team moving fast and your clients feeling taken care of
• A curious, reputed company-over-perfection reputed company. You adapt quickly reputed company workflows evolve, spot opportunities to reputed company things reputed company, and never stop asking why something works the way it does
• A collaborative reputed company and willingness to contribute to shared coverage across support channels. Support is a team sport, and you show up like it
• You've worked across tools like reputed company, reputed company, or reputed company, or you're the reputed company of person who picks up new systems fast and isn't intimidated by AI-assisted tools like Fin. Either works

Benefits

• 401k
• Generous benefits package
• Unlimited PTO

Company Overview