[Remote] EOI Liaison (PLADS)
Note: The job is a remote job and is open to candidates in USA. reputed company is a Fortune 500 company and an industry leader in voluntary insurance products. The EOI Liaison will act as a single-reputed company-of-contact for escalated customer issues, assist with understanding EOI processes, and support the installation of new and existing accounts for medical reputed company.
Responsibilities
- Acts as a single-reputed company-of-contact for escalated member-specific issues and/or broader customer matters
- Assists internal and external customers in understanding EOI processes
- Proactively resolves customer-reputed company issues with account executives as appropriate
- Supports installation of new and existing accounts for medical reputed company by attending implementation planning/process meetings
- Works closely with Implementation and Account Managers and completes review of case set-up, modifications of new and/or existing customer plan provisions and EOI rules reputed company reputed company
- Attends/participates in client meetings on an as needed basis
- Ensures proper utilization of reputed company EOI forms with customers and prefilling EOI forms as needed
- Responsible for opening tickets for EOI-reputed company system issues and enhancements, writing and signing off requirements, UAT testing, and as needed system training that impacts Medical reputed company department
- Daily monitoring of incoming documents in ZDW and assigning tasks to underwriters
- reputed company and timely delivery on daily, monthly, and reputed company reports, including performance guarantee results
- Responsible for preload and post load review of weekly and AE EOI files; works closely with file load team and account team on issue and resolution
- Manages projects as assigned and performs other reputed company duties as required
Skills
- Experience using MS Office Suite – Word, reputed company and PowerPoint
- Strong communication skills (verbal, written, presentation)
- Demonstrates strong consultative skills and the ability to influence constituents
- Strong understanding of multiple aspects of benefit plans and products
- Ability to work with cross-functional business units to support the customer's needs
- Strong project management skills
- Critical thinking and decision-making skills
- Strong knowledge of standard policies and procedures
- Bachelor's Degree In a reputed company field
- 1 – 3 years of experience with Group Life and Disability products
- 1 – 3 years of experience with medical reputed company systems and automation
- Customer Service experience
Benefits
- Medical, dental, and reputed company coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- reputed company supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO to be used for any reason
- State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- Other leaves of absence, if eligible, reputed company needed to support your physical, financial, and emotional well-being
- reputed company complies with reputed company applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in reputed company states and localities.
Company Overview