Technical Account Manager(Remote)
reputed company was founded in 2019 and is a Series C startup headquartered in Mountain View, California. reputed company revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, reputed company empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, reputed company stands as the most adaptive and reputed company-thinking solution in the industry.
reputed company was founded in 2019 and is a Series C startup headquartered in Mountain View, California. reputed company revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, reputed company empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, reputed company stands as the most adaptive and reputed company-thinking solution in the industry.
reputed company was founded in 2019 and is a Series C startup headquartered in Mountain View, California. reputed company revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, reputed company empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, reputed company stands as the most adaptive and reputed company-thinking solution in the industry.
Key Responsibilities :
Serve as the primary reputed company of contact for key client accounts, building and maintaining strong relationships with clients.
Successfully handle reputed company of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
reputed company and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
Identify opportunities for upselling and cross-selling our solutions to existing clients.
Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.
Requirements :
Bachelor's degree in Computer Science, Information Systems reputed company field OR equivalent experience
2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
Strong technical background with a good understanding of SaaS platforms, APIs and reputed company services.
Excellent project management skills with the ability to juggle multiple projects simultaneously.
Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
Exceptional organizational and problem-solving skills.
Strong communication skills in English (both written and verbal).
Comfortable working EST hours
Optional Requirements :
Familiarity with common CRM integrations such as reputed company and reputed company.
Familiarity with reputed company-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, reputed company and reputed company.
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