Technical Guide & Training Content Specialist

Department: Training Location: Remote Reports to: Training Manager Position Overview We are seeking a detail-oriented and highly organized Technical Guide & Training Content Specialist to support our Training Department. This role will be responsible for developing, maintaining, and standardizing user guides, process documentation, and training materials across all internal systems and newly implemented technologies. This individual will play a key role in ensuring that employees have clear, accurate, and accessible resources to support onboarding, system adoption, and ongoing operational success.

Key Responsibilities

Develop clear, concise, and user-friendly technical guides, SOPs, and training documentation for internal systems and processes Partner with cross-functional teams (Operations, BI, Engineering, etc.) to gather requirements and understand workflows Create documentation for new technology implementations and system updates Maintain and continuously improve existing guides to ensure accuracy and relevance Standardize formatting, structure, and organization of all training materials Translate complex technical processes into easy-to-understand instructions for non-technical users Support onboarding and training initiatives by providing structured learning materials Identify gaps in documentation and proactively create resources to address them Ensure version control and proper storage of all documentation Qualifications 2+ years of experience in technical writing, training content development, or process documentation Strong ability to simplify complex information into clear, actionable steps Experience working with internal systems (e.g., billing platforms, CRM, or operational tools) preferred Excellent written and verbal communication skills Highly organized with strong attention to detail Ability to manage multiple projects and meet deadlines in a fast-paced environment Proficiency in tools such as Microsoft Office, Google Workspace, or documentation platforms (e.g., Confluence, Notion, SharePoint)

Preferred Qualifications

Experience in healthcare, RCM, or operational environments Familiarity with system implementation or change management processes Experience creating visual guides, screenshots, or video-based training materials Why This Role Matters This role is critical in ensuring consistency, scalability, and efficiency as we continue to grow and introduce new systems. Strong documentation enables better training, reduces errors, and supports long-term operational success. Apply To This Job