Associate Digital and Technology Product Owner (Hybrid)

American Family Insurance is seeking an Associate Digital and Technology Product Owner to support the execution of strategies for customer-facing technology solutions. This role involves maintaining and improving the Digital Sales Platform, managing the retirement of outdated platforms, and participating in the development of new digital products and services.

Responsibilities

• You will support successful execution against a variety of digital/technology product initiatives across all stages of the lifecycle of a customer-facing technology product, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration
• You will troubleshoot and problem-solve issues found in the customer experience by working with business and technical teams
• You will assist in defining product backlog items that ladder up to the strategy
• You will ensure the backlog is visible, clear and prioritized
• You will support product management and product development efforts and establish and contribute to a unified methodology with your team peers and organizational stakeholders
• You will grow knowledge of how and when to leverage design thinking, AI, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer

Skills

• Demonstrated experience providing customer-driven solutions, support or service
• Solid knowledge and understanding of digital/technology customer solutions and practices related to gathering user requirements
• Demonstrated display of a strong customer focus and a deep commitment to delivering products that create customer value and delightful experiences
• Demonstrated experience in the ability to show a strong sense of ownership, urgency, and drive to successfully deliver results in a fast-paced, dynamic environment
• Demonstrated planning and execution skills
• Demonstrated experience being methodical and detail-oriented with experience diving deep and asking the right questions at the right time
• Travel requirements up to 10%

Benefits

• Relocation support is offered for eligible candidates.
• Access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• A competitive 401(k) contribution
• A pension plan
• An annual incentive
• 9 paid holidays
• A paid time off program (23 days accrued annually for full-time employees)
• Student loan repayment program
• Paid-family leave

Company Overview