EMR Analyst I - Epic Trainer - Patient Access/Grand Central
Cincinnati Children's Hospital Medical Center is dedicated to improving children's health and is seeking an EMR Analyst I specializing in Epic training for Patient Access/Grand Central. This role involves designing, delivering, and optimizing Epic education programs for clinical and administrative staff to enhance patient care and operational efficiency.
Responsibilities
- Take ownership of tasks with sense of urgency and drive them to completion
- Take initiative and suggest what needs to be done
- Communicate to supervisor regarding overall issues and roadblocks
- Work with cross functional teams
- Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital
- Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes
- Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections
- Participate in instructional sessions
- Use knowledge to improve skills
- Develop and maintain positive relationships, both internal and external to CCHMC
- Demonstrate teamwork
- Work well with others and fosters a positive team environment
- Prepare oral and written presentations
- Serve as a resource for application projects and enhancements
- Effective time management and prioritization of assigned tasks
- Ability to scope and estimate work effort for small projects
- Accurate and timely communication of status
- Effectively collaborate across teams
- Provide technical support and problem resolution for known issues
- Develop troubleshooting skills
- Develop critical thinking skills to enable working through details of a problem to reach a positive solution
- Escalate unresolved issues with urgency
- Support a user base through clinical system training and the creation and curation of education and training materials
- Participate in on-call support rotation and learn basic support processes
- Interact with all levels of staff throughout the Medical Center in a collaborative manner
- Strong sense of personal accountability
- Model outstanding customer service behavior, including timely and effective follow-up with customers
- Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES)
Skills
- Bachelor degree or equivalent combination of education and experience
- No experience required
- EPIC certification
- Prior eLearning creation experience
- Experience in Community Health practices
- Bachelor's degree in nursing, respiratory therapy, or a related clinical field
- 3 years of experience developing and implementing training strategies focused on clinical information systems, including classroom training and content creation
- Strong project management skills
Company Overview
Company H1B Sponsorship