[Remote] Brokerage Support Analyst

Note: The job is a remote job and is open to candidates in USA. Tradeify is a fast-growing fintech and proprietary trading platform helping traders access capital, advanced tools, and a high-performance ecosystem. They are hiring a Brokerage Support Analyst to assist customers with brokerage account questions, onboarding, platform issues, funding inquiries, and general trading support.

Responsibilities

• Serve as a primary point of contact for brokerage clients via email, chat, and ticketing systems
• Assist customers with new account onboarding, KYC documentation, and account setup
• Respond to inquiries related to logins, platform access, market data, order routing, balances, and funding requests
• Help troubleshoot common trading platform or connectivity issues
• Deliver high-touch service to active traders in a timely and professional manner
• Monitor incoming support queues and prioritize urgent trader issues
• Assist with account maintenance requests including profile updates, permissions, and basic account changes
• Coordinate with clearing firms, FCM partners, and internal teams when escalations are required
• Track support trends and recurring issues to improve internal workflows
• Escalate suspicious activity, complaints, or regulatory concerns appropriately
• Follow internal procedures related to AML, KYC, privacy, and recordkeeping
• Maintain accurate documentation of all client interactions and requests
• Help build knowledge base articles, macros, and SOPs as Tradeify Brokerage scales
• Identify opportunities to improve customer experience, turnaround times, and internal processes
• Provide product feedback based on trader pain points and support data

Skills

• 1–3+ years of experience in brokerage support, financial services support, fintech support, or trading operations
• Strong communication skills with a customer-first mindset
• High attention to detail and ability to work quickly under pressure
• Comfortable handling multiple chats/tickets at once
• Strong problem-solving ability and ownership mentality
• Familiarity with futures trading, brokerage accounts, or trading platforms
• Experience supporting active traders or brokerage customers
• Knowledge of futures markets, margin, risk controls, and order types
• Experience with ticketing systems such as Zendesk, Intercom, or similar
• Exposure to clearing firms, FCM workflows, or brokerage back-office processes
• Startup or high-growth company experience

Benefits

• Remote-first team with startup energy
• High visibility role with growth potential into Operations, Risk, or Client Success
• Opportunity to help shape support operations from the ground up

Company Overview