Customer Service Specialist - Remote 1099 Independent Contractor (#ODC)

Inktel is seeking Remote 1099 Independent Contractors for our Call Center Specialist Representative role. Driven by our passion for people, our Call Center Specialist will assist in the following areas: Provide general college information; Inform students of available resources; Assist students in navigating the college website. The Call Center Specialist serves as the primary point of contact in aiding with the non-classroom needs of students, faculty and staff relating to registration, financial aid, billing, and admissions. You must provide your own equipment. Start Date 6/22/2026 5 days of Paid Training Hours of Operation Monday - Friday: 9AM-11PM ET Saturday and Sunday: 11AM-6PM ET 32-40 Hours Per Week – 6 to 8 Hour shifts starting in the morning or afternoon Responsibilities: · Answers incoming phone calls from clients, members, subscribers, or the public. · Responds to questions directly within the scope of the position. · Routes calls to the appropriate person if necessary. · Counsels clients or other callers who are upset or have urgent concerns. · Ensure callers have been provided with all necessary paperwork and instructions. · Solicits information necessary to respond appropriately or route caller. · Performs lookups or extracts records from information system or other files. · Educates callers about available services, products, or benefits. · Oversees service schedules. Ensures estimates and other information given to the public are current. Qualifications & Competencies: · High school diploma or equivalent. · 1-2 years Call Center Experience · Excellent Data Entry skills/- 45-55 wpm minimum · Must be computer literate and internet savvy · Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen · Excellent oral communication skills: clear diction, tone, and use of proper grammar · Ability to deliver quality customer service in a high-volume environment · Ability to advise and counsel students in a quick and efficient manner · Ability to multitask by reading, typing, and navigating through applications while speaking with customers · Empathetic and active listening · Positive outlook and enthusiastic attitude · Conscientious team player · Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required · Dependable, a history of good attendance and punctuality is essential Technology Requirements: You must provide your own equipment. Minimum PC Requirements CPU Speed · Dual Core 1.2 GHz or better · Intel Core i3 or AMD Ryzen 3 or better Hard Drive · 40 GB or more of available space · 100 GB or more of total space Memory · 8 GB of RAM or better Operating System · Windows 11 (No Macs or Chromebooks) · Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements Dual Monitors · 1280 x 1024 (SXGA) screen resolution · 1920 x 1080 (Full HD or 1080p) USB Headset with Microphone · JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function Camera · Integrated or USB Camera Minimum Software Requirements Google Chrome** · Latest version of Google Chrome for Windows

• *Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements Standard Connection / Speed · Hard-wired connection (no wireless) · Minimum 45 MBPS download / Minimum 10 MBPS upload · Internet connection must not be shared with more than 3 devices in the same location Maximum Latency Threshold · 120 milliseconds (ms) Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Job Type: Full-time Pay: $17.10 per hour Benefits:

• Work from home

Application Question(s):

• This is a 1099 Independent Contractor role. You must provide your own equipment. Do you agree to provide your own equipment?

Education:

• High school or equivalent (Required)

Language:

• English (Required)
• Spanish (Preferred)

Location:

• Austin, TX (Preferred)

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