Scheduler, QA Experience Required

Job Description:

• Build and maintain up-to-date caregiver schedules across multiple counties
• Respond quickly when someone cancels a shift or doesn’t clock in
• Answer calls from clients and caregivers using the VoIP system
• Update records and case notes in WellSky (we’ll train you for it)
• Work with the ops team to flag issues and make sure staffing stays smooth
• Conduct regular check-ins and evaluations with caregivers
• Generate weekly reports and keep leadership in the loop

Requirements:

• You’ve worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience)
• You’re calm under pressure and naturally organized
• You love solving problems on the fly
• You’re comfortable with software systems and remote communication
• You’ve built strong relationships with stakeholders, becoming a trusted partner they can rely on
• You take initiative, but you’re also a great team player
• You are willing to work in a US timezone schedule
• You can secure the required technical setup, including: At least a 720p HD webcam A noise-canceling headset A primary internet connection of at least 25 Mbps A backup laptop, backup internet device, and backup power source A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM A backup computer with at least Intel Core i3 and 4 GB RAM

Benefits:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

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