Remote Data Entry Pharmacy Operations Coordinator – Controlled Substance Compliance & Prescriber Support (Full-Time, WFH Opportunity)

Shape the Future of Pharmacy Compliance from Home – Join arenaflex as a Remote Data Entry Pharmacy Operations Coordinator

The healthcare industry is undergoing a remarkable transformation, driven by digital innovation, evolving regulatory landscapes, and an unwavering commitment to patient safety. At the center of this evolution stands arenaflex, a forward-thinking organization dedicated to advancing the integrity of pharmaceutical operations through precision, vigilance, and purpose-driven work. We are excited to invite a detail-oriented, analytically minded professional to join our team as a Remote Data Entry Pharmacy Operations Coordinator, supporting critical functions that safeguard public health and ensure regulatory compliance across thousands of pharmacy locations.

This is more than a data entry position. It is an opportunity to play a meaningful role in protecting communities, supporting pharmacists on the front lines of healthcare, and contributing to a mission that touches millions of lives every single day. If you are a certified pharmacy technician with a passion for accuracy, compliance, and continuous improvement, this remote role offers the chance to grow your career while enjoying the flexibility and autonomy of working from home.

About arenaflex and Our Mission

arenaflex operates at the intersection of healthcare, pharmacy services, and regulatory compliance. As part of our broader commitment to creating healthier communities, we partner with pharmacy networks and healthcare organizations to streamline operations, enhance patient safety, and uphold the highest standards of pharmaceutical integrity. Our culture is built on collaboration, innovation, and accountability — values that empower every team member to make a tangible impact regardless of where they work.

Joining arenaflex means becoming part of a community that values your expertise, invests in your development, and recognizes the critical importance of the work you do. Whether you are analyzing dispensing patterns, supporting field operations, or assisting with policy implementation, your contributions will help shape a safer, more efficient healthcare system for everyone.

Key Responsibilities

As a Remote Data Entry Pharmacy Operations Coordinator at arenaflex, you will take on a multifaceted role that combines analytical investigation, data management, regulatory support, and cross-functional collaboration. Your primary responsibilities will include:

• Supporting the Prescriber Evaluation Process: Reviewing, organizing, and processing Prescriber Evaluation Referral Forms (PERF) with precision and timeliness. You will gather both internal and external prescribing data, coordinate prescriber and patient communications, and ensure all mailings are completed within designated timeframes to maintain workflow continuity.
• Facilitating Critical Communications: Creating and authorizing the release of COMPASS and RHM communications, ensuring that messages reach the right stakeholders at the right time. Your attention to detail will be essential in maintaining compliance and operational clarity.
• Generating Ad Hoc Reports: Producing custom reports for the prescriber evaluation team and supporting presentations delivered to the Integrity and Patient Safety teams. Your ability to translate raw data into actionable insights will be highly valued.
• Administering Good Faith Dispensing Policies: Providing secondary support for Good Faith Dispensing (GFD) policy administration, helping to ensure that dispensing practices align with regulatory expectations and organizational standards.
• Investigating Controlled Substance Orders: Researching and analyzing manually placed controlled substance orders at the store level. You will identify suspicious ordering patterns, assess circumstances surrounding each case, and take appropriate action to educate personnel on proper ordering procedures.
• Supporting DEA Reporting Efforts: Generating comprehensive reports and providing data to DEA agents regarding store dispensing patterns, prescriber profiles, and patient profiles — all within a strict 48-hour window. You will also build custom queries to extract data outside of standard reporting parameters.
• Maintaining Subject Matter Expertise: Staying current on issues such as controlled substance ordering protocols, GFD policies, and DEA licensing requirements. You will serve as a knowledgeable resource, responding to questions from store personnel and field supervision via email and phone.
• Collaborating on Store Audits: Partnering with analysts to develop and review store audits related to controlled substance losses. You will work closely with Pharmacy Managers and Supervisors to ensure that all losses are reported accurately and within required timeframes.
• Managing the Prescriber Price Tag Resolution System: Validating and updating prescriber data, collaborating with Pharmacists to confirm that any prescription blocks are legitimate and well-documented.
• Researching Allocation Increase Requests: Analyzing requests for increases to controlled substance allocations and making informed, risk-mitigated decisions in collaboration with Pharmacy Managers, Supervisors, and product vendors. Thorough documentation of due diligence will be a key part of this responsibility.
• Contributing to Policy Development: Assisting in the implementation and continuous updating of the Good Faith Dispensing and Target Drug Good Faith Dispensing policies to reflect evolving regulatory requirements.
• Leveraging Technical Skills: Using advanced capabilities in Excel, PowerPoint, and database querying to support analysts in creating presentations and training materials for store staff and supervision.

Essential Qualifications

To succeed in this role, candidates must possess the following foundational qualifications:

• Educational Background: High School Diploma or GED equivalent.
• Professional Experience: A minimum of three years of experience working as a pharmacy technician.
• Certification: Current certification as a Certified Pharmacy Technician, granted by the Pharmacy Technician Certification Board (PTCB).
• Regulatory Knowledge: Demonstrated experience with prescriber licensing requirements, including NPI, DEA, and state-level licenses.
• Technical Proficiency: Intermediate-level skills in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Database Skills: Hands-on experience querying databases to extract, analyze, and report data.
• Analytical Acumen: Proven ability to read, interpret, and report data in a way that identifies issues, trends, or exceptions — and to use those insights to drive solutions and improvements.
• Communication Skills: Strong written and verbal communication abilities, with the capacity to tailor messaging to diverse audiences ranging from store personnel to executive stakeholders.

Preferred Qualifications

While not required, the following qualifications will distinguish standout candidates:

• Experience with internal pharmacy management systems such as SIMS and IC+.
• Familiarity with managed substance ordering processes, including PDQ, RxQuick Order, and Passport systems.

Skills and Competencies for Success

Beyond the technical requirements, the ideal candidate will demonstrate a blend of soft skills and professional competencies that include:

• Exceptional Attention to Detail: The ability to review large volumes of data with accuracy and consistency, catching discrepancies that could have significant regulatory or patient safety implications.
• Critical Thinking and Problem-Solving: A proactive mindset for identifying risks, analyzing complex situations, and recommending sound, well-documented solutions.
• Time Management: The capacity to balance multiple priorities, meet tight deadlines, and maintain composure in a fast-paced, compliance-driven environment.
• Collaboration and Teamwork: A natural ability to build relationships across departments and levels of the organization, working effectively with pharmacists, analysts, supervisors, and field personnel.
• Adaptability: Comfort with evolving regulations, shifting priorities, and the continuous improvement mindset that defines a strong compliance culture.
• Integrity and Discretion: A deep commitment to handling sensitive information with the utmost confidentiality and ethical responsibility.

Career Growth and Learning Opportunities

At arenaflex, we believe that professional development is not a perk — it is a priority. When you join our team, you gain access to a wealth of resources designed to help you expand your skills, deepen your expertise, and advance your career. From mentorship programs and leadership development initiatives to cross-functional project opportunities and continuous learning resources, you will be supported at every stage of your journey. Many of our team members have grown into senior analyst, supervisory, and strategic roles within the organization, and we are committed to helping you chart a path that aligns with your ambitions.

Work Environment and Company Culture

arenaflex is proud to foster a remote-first culture that emphasizes flexibility, inclusivity, and connection. As a fully remote employee, you will have the autonomy to design your workday in a way that maximizes productivity and well-being. We provide cutting-edge collaboration tools, robust IT support, and regular virtual engagement opportunities to ensure that distance never becomes a barrier to belonging. Our team spans multiple locations and time zones, creating a rich tapestry of perspectives that strengthens our work and enriches our culture.

We are deeply committed to diversity, equity, and inclusion, and we believe that a workforce reflective of the communities we serve is essential to our mission. Every team member is valued for their unique contributions, and we strive to create an environment where everyone feels seen, heard, and empowered to succeed.

Compensation and Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent. For this position, the hourly rate ranges from $25 to $35 per hour, commensurate with experience and qualifications. In addition to base compensation, full-time employees enjoy a comprehensive benefits package that includes:

• Company-paid life insurance
• Comprehensive medical, prescription drug, dental, and vision insurance
• Retirement savings plan (401(k)) and employee stock purchase plan
• Family forming benefits
• Generous paid time off (PTO) and flexible time off (FTO) for eligible roles
• Paid parental leave (PPL)
• Voluntary life and personal accident insurance

Our benefits are designed to support your health, your family, and your future — because we know that when our employees thrive, our organization thrives.

Why Choose Remote Work with arenaflex?

Remote work at arenaflex is more than a convenience — it is a strategic advantage that empowers you to do your best work. By joining our remote team, you will enjoy:

• Flexibility and Work-Life Balance: Manage your schedule and work from a location that suits your lifestyle, with the tools and infrastructure needed to succeed.
• Reduced Commute Stress: Eliminate the daily grind of commuting, freeing up time for what matters most to you.
• Autonomy and Ownership: Take charge of your responsibilities and contribute meaningfully to organizational goals.
• Advanced Technology: Access best-in-class collaboration platforms and communication tools that make remote teamwork seamless.
• Professional Development: Participate in skill-building workshops, mentorship programs, and career advancement initiatives tailored to remote employees.
• Wellness Support: Take advantage of comprehensive wellness resources designed to support your physical, mental, and emotional health.
• Inclusive Culture: Be part of a diverse, equitable, and welcoming organization that celebrates individuality and champions equal opportunity.

How to Apply

If you are a certified pharmacy technician with a passion for compliance, data accuracy, and patient safety, we invite you to take the next step in your career with arenaflex. This is your opportunity to join a mission-driven organization that values your expertise, supports your growth, and empowers you to make a difference — all from the comfort of your home.

Apply today and become part of a team that is redefining what it means to work in pharmacy operations. Your skills, your dedication, and your attention to detail can help shape a safer, healthier future for communities everywhere. We look forward to welcoming you to arenaflex.