Senior Customer Data Platform (CDP) Product Leader – Real‑Time Adobe Experience Platform – Remote (Montana) – $27/hr

Why arenaflex?

arenaflex is a global leader in aviation and travel services, renowned for its relentless focus on innovation, safety, and customer delight. With a heritage that spans decades, arenaflex has transformed the way millions of passengers experience air travel, leveraging cutting‑edge technology to deliver personalized journeys at scale. As the industry continues to evolve, arenaflex is investing heavily in data‑driven solutions that empower every touchpoint—from booking to baggage claim—to become smarter, faster, and more intuitive. If you thrive in a fast‑paced, technology‑centric environment and want to shape the future of customer data platforms, this is your chance to join a purpose‑driven organization that values curiosity, collaboration, and continuous improvement.

Position Overview

We are seeking an experienced Customer Data Platform (CDP) Product Leader to own the end‑to‑end lifecycle of arenaflex’s Real‑Time CDP built on the Adobe Experience Platform (AEP). This remote, full‑time role based in Montana will be the technical champion for the platform, guiding its design, configuration, and ongoing optimization while translating complex technical concepts into clear business value for cross‑functional teams. You will work closely with internal stakeholders, external partners, and the Adobe support ecosystem to ensure the platform drives actionable insights, supports robust segmentation, and fuels personalized customer experiences across all arenaflex channels.

Key Responsibilities

• Platform Ownership: Manage and maintain the Adobe Experience Platform Real‑Time CDP to meet evolving business requirements, ensuring high availability, data integrity, and performance.
• Configuration & Development: Lead new feature development, platform configuration, and continuous enhancements, collaborating with engineering, data science, and marketing teams.
• Technical Guidance: Provide expert technical advice to internal agencies on segment building, data ingestion, identity resolution, and real‑time activation.
• Troubleshooting & Resolution: Diagnose and resolve technical issues, implement workarounds, and drive root‑cause analysis to prevent recurrence.
• Cross‑Functional Collaboration: Partner with IT, security, product, and marketing teams to align platform capabilities with strategic initiatives and compliance mandates.
• Best‑Practice Advocacy: Stay current with industry trends, Adobe roadmap updates, and data governance best practices; disseminate knowledge throughout the organization.
• Audit & Optimization: Conduct daily health checks, performance audits, and usage reviews to maximize platform adoption and ROI.
• Education & Enablement: Design and deliver training sessions, documentation, and self‑service resources to empower business users to leverage the CDP effectively.
• Vendor Management: Coordinate with Adobe Support and consulting partners to prioritize product enhancements, manage escalations, and influence the product roadmap.

Minimum Qualifications (What You Need to Succeed)

• 3+ years of hands‑on experience with technical data management, marketing technology, or related fields.
• Demonstrated expertise with Adobe Experience Platform (AEP) or a comparable CDP solution (e.g., Salesforce Customer 360, Segment).
• Strong problem‑solving abilities with a track record of diagnosing and fixing complex technical issues.
• Excellent verbal and written communication skills; ability to convey technical concepts to non‑technical audiences.
• Analytical mindset with a data‑driven approach to decision making.
• Commitment to safety, data privacy, and compliance standards.
• High school diploma, GED, or equivalent; additional education or certifications are a plus.
• U.S. work authorization and age 18 or older.

Preferred Qualifications (Competitive Edge)

• Bachelor’s or advanced degree in Business, Computer Science, Data Science, or a related discipline.
• Experience implementing large‑scale CDP architectures in e‑commerce or digital media environments.
• Proven record of managing complex enterprise‑level data structures and integrations.
• Deep knowledge of data governance, privacy regulations (GDPR, CCPA), and best practices for data stewardship.
• Familiarity with journey orchestration, personalization engines, and real‑time activation frameworks.
• Previous exposure to Adobe Consulting or partner ecosystems, with an ability to influence product direction.

Core Skills & Competencies

• Technical Acumen: Proficiency in AEP, data modeling, API integrations, and ETL processes.
• Strategic Thinking: Ability to align platform capabilities with broader business objectives and customer experience goals.
• Collaboration: Strong team player who can build relationships across marketing, IT, analytics, and executive leadership.
• Leadership: Experience leading training initiatives and championing adoption across diverse stakeholder groups.
• Adaptability: Comfortable navigating a rapidly changing technology landscape and shifting priorities.
• Customer‑Centric Mindset: Passion for using data to create personalized, seamless experiences for arenaflex’s passengers.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly rate of $27, complemented by a comprehensive benefits package designed to support your health, wealth, and well‑being:

• Financial Security: 401(k) plan with company matching up to 9% of contributions.
• Health & Wellness: Medical, dental, vision coverage; short‑ and long‑term disability; flexible spending accounts.
• Paid Time Off: Generous vacation, holidays, sick leave, parental and maternity leave.
• Family Support: Fertility, surrogacy, adoption assistance; lactation rooms; backup childcare.
• Well‑Being Programs: Employee assistance program, financial coaching, mental‑health resources, and holistic wellness initiatives.
• Travel Privileges: Domestic and international flight discounts for you and eligible family members.
• Career Development: Tuition reimbursement, certification sponsorship, mentorship programs, and clear pathways for advancement.
• Community & Inclusion: Business Resource Groups, volunteer opportunities, and sustainability projects that make a positive impact.
• Recognition: Awards and incentives through the “Unstoppable Together” platform.
• Discounts & Savings: Access to over 500 partner discounts on travel, auto, home, pet insurance, and more through arenaflex Perks.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. As a CDP Product Leader, you will:

• Work alongside senior data architects and marketing strategists, gaining exposure to enterprise‑wide analytics initiatives.
• Lead cross‑functional projects that directly influence the customer journey for millions of travelers.
• Participate in industry conferences, webinars, and internal hackathons to stay at the forefront of data‑driven marketing.
• Access a robust learning portal offering courses on cloud technologies, data privacy, and advanced analytics.
• Earn promotions into senior product management, data strategy, or technology leadership roles as you demonstrate impact.

Work Environment & Culture at arenaflex

arenaflex fosters a culture built on the core values of Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our remote‑first policy empowers employees to work from anywhere in the United States while staying connected through virtual collaboration tools, regular team‑wide town halls, and quarterly in‑person meet‑ups. We celebrate diversity, encourage innovative thinking, and recognize that the best ideas emerge when every voice is heard. Whether you are troubleshooting a platform issue or presenting a new segmentation strategy, you will find a supportive network of peers and mentors ready to help you succeed.

How to Apply

If you are ready to drive data excellence, shape the future of personalized travel experiences, and grow your career with a world‑class organization, we want to hear from you. Click the link below to submit your application and become part of arenaflex’s next chapter of innovation.

Apply Now

Join arenaflex – Where Data Meets Destination

At arenaflex, your expertise will power the journeys of millions, turning data into meaningful, real‑time experiences that keep passengers coming back. Take the next step in your career and help us keep climbing toward new horizons.