IT Business Analyst – Data Center & Remote Communication Room Operations Specialist (Full-Time, Remote-Friendly)

IT Business Analyst – Data Center & Remote Communication Room Operations Specialist

About arenaflex

arenaflex is a forward-thinking technology and operations organization committed to keeping critical infrastructure running with precision, reliability, and innovation. Headquartered in Atlanta with a national reach, arenaflex supports complex IT environments for enterprise clients across multiple industries, with a special focus on data center operations, remote communication room management, and mission-critical facilities support. Our team thrives on solving intricate infrastructure challenges, partnering with leading vendors, and developing standards that keep essential systems online 24/7.

We believe that exceptional technology operations require exceptional people. At arenaflex, you'll join a culture built on collaboration, continuous learning, and a shared commitment to operational excellence. Our professionals are empowered to make data-driven decisions, take ownership of complex projects, and grow their expertise in one of the most dynamic and essential corners of the IT industry.

We're currently seeking an experienced IT Business Analyst to support our IT Facilities Group — a team responsible for the backbone infrastructure that powers enterprise communication and computing environments. If you have a strong background in data center technology, project management, and critical facilities support, this is your opportunity to make a measurable impact.

Position Overview

Job Title: IT Business Analyst – Data Center & Remote Communication Room Operations Specialist Employment Type: Full-Time Work Hours: 8 hours per day, with flexibility for varying shifts and on-call support as needed Industry: Private – Information Technology & Critical Infrastructure Salary: $27 per hour, plus comprehensive benefits Primary Location: Atlanta, USA (remote-friendly work model available)

As an IT Business Analyst with arenaflex, you will provide IT governance, professional services coordination, project management, and operational support to ensure the functional sustainability of the critical infrastructure that supports our enterprise communication and data environments. This role sits at the intersection of business analysis and technical operations, requiring both strategic thinking and hands-on execution.

Key Responsibilities

In this role, you will take ownership of the following core duties within arenaflex's IT Facilities Group:

• IT Governance & Site Execution: Oversee IT governance of all site implementations, inventory management, system planning, and lifecycle tracking for critical infrastructure across data centers, IT certification labs, and remote communication rooms.
• Preventative & Break-Fix Maintenance: Coordinate preventative maintenance strategies and break-fix services for server farm critical infrastructure, ensuring maximum uptime and operational continuity.
• IT Lab Support: Provide IT support for testing environments, ensuring application and engineering teams have access to workstations, hardware, and resources needed to test and validate their applications.
• Remote Coordination: Partner with professional services teams to coordinate critical infrastructure maintenance and break-fix activities at remote communication rooms across multiple sites.
• Infrastructure Management & Monitoring: Manage, operate, maintain, and monitor all critical facilities infrastructure for data centers and remote communication room equipment.
• Standards Development: Develop and refine data center and remote communication room standards for space allocation, power distribution, cooling systems, and physical layer IT infrastructure.
• Fiber Ring Maintenance: Support the IT Facilities campus fiber ring to maintain the integrity and service continuity of the Atlanta airport and campus facilities underground fiber infrastructure.
• Policy & Compliance: Recommend and implement departmental policies, guidelines, standards, and procedures, ensuring full compliance with all governing corporate standards and regulatory requirements.
• Capital Project Management: Lead project management efforts for data center and remote communication room capital upgrades, refreshes, and infrastructure improvements.
• Vendor Selection & Oversight: Source and select IT and critical facilities services, ensuring accurate documentation, competitive pricing, and vendor accountability for contractual commitments.

Why You'll Love Working at arenaflex

Our culture is built on a shared commitment to living our core values — Integrity, Honesty, Respect, Loyalty, and Employee Leadership — every day, in everything we do. Exploring a career at arenaflex gives you the chance to grow professionally while working on infrastructure that truly matters, supported by benefits designed to help you keep climbing:

• Compensation & Financial Wellness: Competitive pay, performance-based incentives, industry-leading profit sharing, and a 401(k) plan with a generous direct contribution and company match.
• Generous Paid Time Off: Paid vacation, holidays, and personal time to help you recharge and maintain work-life balance.
• Comprehensive Health Coverage: Full medical, dental, vision, short-term and long-term disability, and life insurance benefits.
• Wellbeing Programs: Holistic wellness programs supporting physical, emotional, social, and financial health — including an employee assistance program with confidential support for you and your family, free financial education resources, and extensive mental health counseling services.
• Travel Privileges: Domestic and international travel benefits for employees and eligible dependents, allowing you to explore the world.
• Career Development: Tailored career development programs to help you achieve your long-term professional goals, with access to certifications, training, and mentorship.
• Discounts & Perks: Access to more than 500 discounts, specialty savings, and voluntary benefits through our perks program, covering everything from vehicle and hotel rentals to auto, home, and pet insurance.

Minimum Qualifications – What You Need to Succeed

To thrive in this role, candidates must demonstrate the following:

• A Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
• Strong ability to build and maintain effective communication and relationships with leadership, vendors, and cross-functional peers.
• Solid knowledge of data center technology and critical facilities infrastructure.
• Experience with project management for remote communication room standards, capital improvements, upgrades, and enhancements.
• Proficiency in capital forecasting and project management for airport critical equipment life-cycle replacement.
• Ability to support corporate real estate projects involving remote communication room design and construction, serving as an IT Facilities representative and providing on-site assessment reporting.
• Expertise in space, UPS power, and critical cooling capacity management.
• Skilled in the selection of critical facilities services, ensuring accurate documentation, competitive pricing, and vendor accountability.
• Experience managing the design, implementation, and vendor support of electrical power, A/C, fire suppression, security, floor support, and cabling programs for communication rooms.
• Ability to provide proactive and break-fix support for alert and ticket remediation related to facilities, remote communication rooms, labs, and data center equipment.
• Commitment to functional sustainability of critical airport environmental systems.
• Experience developing design standards for remote communication room space, UPS, HVAC, generators, and Fire Life Safety (FLS) systems.
• Capability for remote coordination of airport critical infrastructure maintenance and break-fix activities.
• Skill in reviewing and storing maintenance records, with the ability to identify and remediate discrepancies.
• Ability to provide remote incident management resolution for airport critical equipment.
• Experience with remote installation, configuration, and operational support.
• Strict adherence to change control activities and processes.
• Strong ability to balance multiple priorities within established time constraints.
• Flexibility to support operations with varying shifts, extended hours, and on-call requirements.
• Strong written and verbal communication skills.
• A consistent commitment to safety and security of self, others, and sensitive data.
• An inclusive mindset that embraces diverse people, thinking, and styles.

Preferred Qualifications – What Will Give You an Edge

• A minimum of 3 years of IT project management experience within a high-availability communication room or data center operating environment.
• Hands-on experience with daily operational requirements and the operation of production systems and equipment in mission-critical environments.
• Familiarity with airport operations and infrastructure standards is a strong plus.
• Industry certifications such as PMP, ITIL, BICSI, or CDCP are highly desirable.

Skills and Competencies for Success

The ideal candidate for this role will bring a blend of technical, analytical, and interpersonal skills, including:

• Analytical Thinking: The ability to assess complex infrastructure challenges, evaluate options, and recommend effective solutions.
• Project Leadership: Strong organizational skills with a track record of delivering infrastructure projects on time and within budget.
• Vendor Management: Skilled at negotiating, selecting, and managing third-party vendors and service providers.
• Technical Communication: Ability to translate complex technical concepts into clear language for diverse stakeholders.
• Problem Solving: Proactive approach to identifying risks and implementing preventive measures before issues arise.
• Adaptability: Comfortable working in dynamic environments where priorities can shift quickly.
• Collaboration: A team player who builds trust and fosters productive working relationships across departments.

Career Growth and Learning Opportunities

At arenaflex, we invest in our people. As an IT Business Analyst on our IT Facilities team, you'll have access to:

• Mentorship from senior infrastructure leaders and exposure to enterprise-scale projects.
• Support for professional certifications and continuing education.
• Defined career paths into senior IT operations, infrastructure architecture, or program management roles.
• Cross-functional project opportunities that broaden your expertise beyond traditional IT facilities work.
• A culture that rewards initiative, innovation, and continuous improvement.

Work Environment and Culture

arenaflex offers a hybrid work model designed to balance flexibility with operational needs. While some on-site presence may be required for critical infrastructure activities, this role is remote-friendly for day-to-day work. Our team culture emphasizes accountability, mutual respect, and a shared sense of purpose. We celebrate diversity of thought and background, recognizing that the best solutions come from collaborative teams with varied perspectives.

You'll be part of a group that takes pride in maintaining the systems others depend on — and you'll see the direct impact of your work on the continuity of operations that matter.

How to Apply

If you're ready to bring your expertise in IT business analysis, data center operations, and critical infrastructure management to a team that values your contribution, we'd love to hear from you. This is your opportunity to join arenaflex and play a key role in keeping mission-critical environments running smoothly while advancing your career in one of the most essential areas of enterprise technology.

Apply today and take the next step in your career with arenaflex.