Senior IT Business Analyst - Critical Infrastructure & Facilities Management - arenaflex

Join arenaflex as a Senior IT Business Analyst - Critical Infrastructure & Facilities Management

arenaflex, a leading global transportation and technology company, is seeking a highly skilled Senior IT Business Analyst to join our dynamic IT Facilities team. As a key member of our organization, you'll play a crucial role in ensuring the operational sustainability of our critical infrastructure that supports airport communication spaces. This is a unique opportunity to make a significant impact in a fast-paced environment where technology meets transportation excellence.

About arenaflex and Our Commitment to Excellence

arenaflex stands at the forefront of the aviation and technology industries, combining decades of experience with innovative solutions that power global connectivity. Our commitment to excellence extends beyond our flight operations to every aspect of our business, particularly our technological infrastructure that enables seamless operations across our vast network.

Founded on principles of integrity, respect, perseverance, and service to others, arenaflex has established itself as a trusted name in the aviation industry. Our employees are our greatest asset, and we invest heavily in their growth, development, and overall well-being. When you join arenaflex, you're not just taking a job – you're embarking on a career with purpose, backed by industry-leading benefits and opportunities for advancement.

Position Overview: Senior IT Business Analyst - Critical Infrastructure & Facilities Management

We're seeking a Senior IT Business Analyst with expertise in critical infrastructure and facilities management to support our IT Facilities team. In this role, you'll provide IT administration of professional services, project management, and support to ensure the operational sustainability of the critical infrastructure that supports our airport communication spaces. This position offers competitive compensation at $26/hour with full-time benefits and the opportunity to work with cutting-edge technology in a dynamic environment.

Key Responsibilities

As a Senior IT Business Analyst at arenaflex, you'll be responsible for:

• IT Infrastructure Administration: Managing all site implementations, inventories, system planning, monitoring, and preventive maintenance for break/fix services for critical infrastructure including data centers, IT certification labs, and remote communication room environment equipment
• Lab Support Coordination: Providing IT support to our laboratories by aligning with application and engineering teams with workstations, hardware, and access to test their applications
• Remote Coordination: Coordinating remotely with professional services responsible for critical infrastructure maintenance and break/fix activities at remote communication rooms
• Facility Operations Management: Managing, operating, maintaining, and monitoring all critical facilities infrastructure for data center and remote communication room equipment
• Standards Development: Developing data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
• Network Infrastructure: Supporting IT facilities campus fiber ring to maintain the integrity and service continuity of the Atlanta airport and campus facilities underground fiber ring
• Policy Development: Recommending and implementing departmental policy, rules, regulations, and procedures
• Compliance Assurance: Ensuring compliance with all governing corporate standards and regulations
• Project Management: Managing data center and remote communication room standards capital enhancements, upgrades, and improvements
• Vendor Management: Selecting IT and critical facilities services, ensuring accurate documentation, obtaining best prices for products and services, and ensuring vendors meet their contractual obligations
• Incident Management: Providing proactive and break/fix support for ticket remediation related to facilities, remote communication rooms, labs, and data center equipment
• Systems Integration: Overseeing the design, implementation, and vendor support of appropriate electrical power, A/C, fire suppression, security, floor maintenance, and cabling programs for communication rooms
• Capacity Planning: Managing space, UPS power, and critical cooling capacity to support growing infrastructure needs
• Corporate Land Support: Supporting corporate land projects that involve remote communication room design/work as an IT facilities representative and on-site assessment reporting
• Life Cycle Management: Managing capital planning and project management for airport critical equipment life cycle replacement
• Emergency Response: Providing remote incident management resolution to airport critical equipment
• Implementation Support: Providing remote installation, configuration, and operational support for critical systems
• Change Control: Maintaining strict adherence to change control activities
• Priority Management: Balancing multiple priorities within established time constraints
• Communication: Building and maintaining effective communication and relationships with the supervisory team, vendors, and colleagues
• Safety Commitment: Consistently prioritizing the safety and security of self, others, and company data
• Diversity & Inclusion: Embracing diverse individuals, thinking, and styles

Qualifications & Skills

Essential Qualifications

• Education: Bachelor's degree in Information Technology, Engineering, Facilities Management, or related field
• Technical Knowledge: Demonstrated knowledge of data center technology and critical facilities infrastructure
• Project Management: Proven experience with project management of remote communication room standards capital upgrades, renovations, and improvements
• Critical Systems Management: Experience with capital planning and project management for airport critical equipment life cycle replacement
• Facilities Coordination: Support for corporate land projects that involve remote communication room design/work as an IT facilities representative
• Infrastructure Planning: Space, UPS Power, and critical cooling capacity management experience
• Vendor Relations: Experience selecting critical facilities services, ensuring accurate documentation, obtaining best prices, and ensuring vendor compliance
• Technical Support: Ability to provide proactive and break/fix support for systems related to facilities, remote communication rooms, labs, and data centers
• System Implementation: Experience with remote installation, configuration, and operational support of critical systems
• Emergency Management: Ability to provide remote incident management resolution to airport critical equipment
• Documentation: Strong written and verbal communication skills with ability to maintain technical documentation
• Problem Solving: Demonstrated ability to balance multiple priorities within established time constraints
• Flexibility: Ability to support operations with varying shifts, extended hours, and on-call for emergency requirements
• Safety Awareness: Consistent focus on safety and security of self, others, and company data
• Collaboration: Proven ability to build and maintain effective relationships with diverse teams

Preferred Qualifications

• Experience: Five or more years of relevant experience in IT facilities management, data center operations, or critical infrastructure management
• Project Management: Three or more years of IT project management experience within a high-availability communication room and/or data center operating environment
• Certifications: Professional certifications in data center management, ITIL, project management (PMP), or facilities management are highly desirable
• Airport Industry Knowledge: Familiarity with airport infrastructure and operations is a plus
• Vendor Management: Experience managing relationships with critical infrastructure vendors and service providers

Why Work at arenaflex?

arenaflex offers more than just a job – we provide a comprehensive compensation and benefits package designed to support your well-being and professional growth:

• Competitive Compensation: $26/hour with performance incentives and opportunities for advancement
• Financial Benefits:
  • Industry-leading profit sharing program
  • 401(k) with generous employer match
  • Competitive performance bonuses
  • Employee stock purchase program
• Work-Life Balance:
  • Paid time off including vacation, holidays, and personal days
  • Flexible scheduling options
  • Remote work opportunities
  • Family-friendly policies
• Health & Wellness:
  • Comprehensive health insurance including medical, dental, and vision
  • Short-term and long-term disability coverage
  • Life insurance and accidental death & dismemberment coverage
  • Wellness programs supporting physical, emotional, social, and financial health
  • Employee assistance program offering support for you and your family
  • Free financial education and counseling
  • Mental health counseling services
• Travel Benefits:
  • Domestic and international flight privileges for employees and eligible family members
  • Discounted rates on hotels, car rentals, and vacation packages
  • Airport lounge access for eligible employees
• Professional Development:
  • Tuition reimbursement for continuing education
  • Professional certification support
  • Mentorship programs
  • Career development planning
  • Leadership training opportunities
• Additional Perks:
• Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflexperks
• Auto and homeowners insurance discounts
• Pet insurance options
• Discounted gym memberships
• Employee recognition programs

Work Environment & Culture

At arenaflex, we're committed to creating an inclusive workplace where everyone feels valued and respected. Our culture is rooted in our core values of Integrity, Respect, Perseverance, and Service to Others. We believe in:

• Innovation: Continuously improving our operations and services through technology and creative solutions
• Collaboration: Working together across departments and disciplines to achieve our common goals
• Excellence: Setting high standards in everything we do, from customer service to technical operations
• Safety: Prioritizing the well-being of our employees, customers, and communities
• Inclusion: Celebrating diversity and fostering an environment where everyone can contribute their unique talents

As a Senior IT Business Analyst, you'll work in a dynamic environment that values technical expertise and business acumen. You'll have access to state-of-the-art technology and tools, and collaborate with a team of dedicated professionals who share your commitment to excellence.

Growth & Development Opportunities

arenaflex is committed to the growth and development of our employees. As a Senior IT Business Analyst, you'll have numerous opportunities for advancement, including:

• Advanced training in data center management and critical infrastructure
• Cross-departmental project assignments
• Mentorship from senior IT leadership
• Opportunities to specialize in areas like sustainability, smart buildings, or emerging technologies
• Clear career paths toward senior technical or management positions

How to Apply

If you're ready to take your career to new heights with arenaflex, we encourage you to apply today. We're looking for passionate, skilled professionals who are committed to excellence and want to make a difference in the aviation industry.

To apply for the Senior IT Business Analyst - Critical Infrastructure & Facilities Management position, please visit our careers page at arenaflex.com/careers and search for position number ITBA-2023-007. Applications will be accepted until the position is filled.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We look forward to reviewing your application and potentially welcoming you to the arenaflex team!