Collections and Customer Care Specialist

Hibu is a company focused on improving communities across the country, and they are seeking a Collections and Customer Care Specialist. In this role, you will assist business clients with account billing, resolve invoicing questions, and maintain precise records while providing excellent customer service.

Responsibilities

• Answer inbound requests and make outbound calls via a dialer to existing business clients regarding their digital marketing accounts
• Review billing statements with both internal and external clients to resolve discrepancies and clarify invoice details
• Maintain extreme precision: Carefully review accounts, input data flawlessly in excel, and double-check payment entries to ensure 100% accuracy
• Process standard payments, update credit cards on file, and set up routine payment arrangements
• Maintain accurate, professional notes in our customer database
• Compose professional email communications to internal teams and external clients, ensuring clarity, tone, and attention to detail

Skills

• High School Degree or Equivalent
• 1-2 Years of customer service experience (Retail cashiers, restaurant servers, hotel front desk staff, and call center agents are highly encouraged to apply!)
• Basic computer literacy, including MS Word and Excel and the ability to type while talking and navigate multiple browser tabs
• Keen Attention to Detail
• Professional Written and Verbal Communication
• Mindset: A calm, patient, and professional approach to helping customers solve problems
• Reliability: Excellent attendance, punctuality, and a desire for a consistent Monday–Friday routine

Benefits

• Hybrid Flexibility: Save gas, toll money, and commuting time! Work 3 days from the comfort of your home and collaborate on-site just 2 days a week
• Beat the Traffic: Our 10:00 AM start time lets you completely skip the stressful morning rush hour, gives you your mornings back, and ensures you never work a weekend or late-night holiday shift.
• Fully Paid Training: We provide structured classroom and one-on-one training. We will teach you our systems, scripts, and workflows step-by-step—no previous financial or collection experience required.
• Career Longevity: Build your future with an established, stable organization that offers clear pathways for company‑wide advancement, continuous professional development, and meaningful opportunities to grow your career across multiple teams and functions.
• Competitive compensation, ongoing training, incentives, and generous benefits package.

Company Overview