Senior Building Controls Specialist – Remote Customer Service & Data Entry Operations at arenaflex

About arenaflex – Pioneering the Future of Smart Building Solutions

arenaflex is a global leader in retail and technology, renowned for its innovative approach to creating seamless, data‑driven experiences for customers and partners alike. With a heritage of more than three decades in the industry, arenaflex has transformed traditional storefronts into intelligent ecosystems where building controls, energy management, and remote customer service intersect. Our mission is to empower every employee to deliver exceptional service while leveraging cutting‑edge automation and analytics. As part of our continued expansion into smart‑building technologies, we are seeking a highly motivated Senior Building Controls Specialist who will champion reliability, efficiency, and proactive problem‑solving across our remote operations.

Role Overview

The Senior Building Controls Specialist at arenaflex is a subject‑matter expert responsible for safeguarding the health, safety, and comfort of our customers and partners while minimizing support costs. You will lead diagnostic processes, develop proactive solutions, and execute advanced programming initiatives that enhance building control systems. This role blends technical acumen with strong interpersonal skills, ensuring that complex issues are resolved quickly and that continuous improvement is embedded in every project.

Key Responsibilities

• Design, program, and optimize lighting, HVAC, and energy‑reduction strategies to meet evolving business requirements.
• Collaborate with cross‑functional teams—including construction, facilities, and IT—to share data, tools, and best practices.
• Gather and translate customer and business needs into actionable work orders, ensuring timely delivery and high‑quality outcomes.
• Provide expert guidance, mentorship, and training to peers on adapting to new technologies and emerging challenges.
• Develop, document, and implement processes and procedures that address operational issues, working closely with managers, stakeholders, and external vendors.
• Analyze data from multiple sources, monitor performance metrics, and generate actionable insights for continuous improvement.
• Identify, prioritize, and resolve open tickets, ensuring that all incidents are tracked, escalated, and closed according to service‑level agreements.
• Lead special programming projects that modify or enhance building control systems, including the creation of custom alerts, thaw cycles, and work‑order automation.
• Maintain rigorous compliance with safety standards, regulatory requirements, and internal policies throughout all building‑control initiatives.
• Participate in regular reviews with senior leadership to report on system health, cost‑saving opportunities, and strategic recommendations.

Essential Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical discipline.
• Minimum of 5 years of hands‑on experience with building automation systems (BAS), programmable logic controllers (PLC), or similar control platforms.
• Proven ability to diagnose, troubleshoot, and resolve complex technical issues in a remote support environment.
• Strong analytical skills with experience interpreting data trends, generating reports, and recommending corrective actions.
• Excellent written and verbal communication skills, capable of translating technical concepts for non‑technical audiences.
• Demonstrated track record of delivering projects on time, within budget, and with measurable performance improvements.

Preferred Qualifications & Additional Skills

• Experience with industry‑standard protocols such as BACnet, Modbus, or LonWorks.
• Familiarity with cloud‑based monitoring platforms and IoT integration.
• Certification in building automation (e.g., Certified Automation Professional – CAP) or related credentials.
• Background in energy‑efficiency initiatives, sustainability reporting, or LEED certification processes.
• Ability to work independently with limited supervision while maintaining strong collaboration with distributed teams.
• Exceptional interpersonal skills, including conflict resolution, stakeholder management, and customer empathy.

Core Skills & Competencies

• Technical Proficiency: Advanced programming, scripting, and configuration of building control hardware and software.
• Problem‑Solving: Systematic approach to root‑cause analysis and development of proactive mitigation strategies.
• Data‑Driven Decision Making: Ability to synthesize large data sets, identify patterns, and drive actionable insights.
• Project Management: Planning, scheduling, and execution of multi‑phase initiatives with clear milestones.
• Customer Focus: Commitment to delivering superior service experiences and maintaining high satisfaction scores.
• Adaptability: Quick learner who thrives in fast‑changing environments and embraces emerging technologies.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. As a Senior Building Controls Specialist, you will have access to:

• Structured mentorship programs pairing you with senior engineers and industry veterans.
• Continuous learning portals offering certifications in automation, cybersecurity, and sustainable design.
• Opportunities to lead high‑visibility projects that influence global building‑control strategies.
• Rotational assignments across regional hubs, providing exposure to diverse market needs and operational models.
• Clear career pathways toward roles such as Building Controls Manager, Director of Facilities Technology, or Senior Solutions Architect.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and innovative culture where every voice matters. Our remote‑first policy empowers you to work from anywhere in the United States while staying connected through virtual collaboration tools, regular team‑building events, and quarterly in‑person meet‑ups. We celebrate diversity, encourage curiosity, and reward initiative. Employees enjoy:

• A supportive network of peers who share knowledge and celebrate successes.
• Flexible work schedules that respect work‑life balance.
• Recognition programs that highlight outstanding contributions to safety, efficiency, and customer delight.
• Access to wellness resources, including mental‑health counseling, fitness subsidies, and ergonomic home‑office kits.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary by location and experience, you can expect:

• Base salary aligned with industry benchmarks for senior technical roles.
• Performance‑based bonuses and incentive programs tied to key performance indicators.
• Comprehensive medical, dental, and vision coverage for you and your eligible dependents.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Employee stock purchase plan (ESPP) allowing you to acquire arenaflex shares at a discount.
• Generous paid time off (PTO), parental leave, and paid holidays to recharge and spend time with loved ones.
• Life, disability, and accidental insurance options for added peace of mind.
• Tuition reimbursement and professional development allowances to support continuous learning.
• Wellness programs, including virtual fitness classes, nutrition resources, and employee assistance programs.

How to Apply

If you are ready to drive innovation in building controls, enhance remote customer experiences, and contribute to arenaflex’s mission of smart, sustainable operations, we want to hear from you. Submit your application through the link below, and include a resume and a cover letter that highlights your relevant experience and passion for the role.

Apply Now – Join arenaflex Today!

Join arenaflex and Shape the Future of Intelligent Buildings

At arenaflex, you will be part of a forward‑thinking team that values expertise, creativity, and a relentless focus on customer satisfaction. Your work will directly impact the safety, efficiency, and comfort of millions of customers worldwide. Take the next step in your career—apply today and become a catalyst for change in the smart‑building landscape.