Remote Energy Services Data Entry Clerk (Typist) – Full‑Time Digital Records Specialist for arenaflex’s Community Programs

About arenaflex

arenaflex is a purpose‑driven, non‑profit human services organization dedicated to creating lasting, positive change for individuals and families across the United States. With a focus on holistic well‑being, community empowerment, and sustainable development, arenaflex delivers essential services that help vulnerable populations achieve stability, self‑sufficiency, and a brighter future. Our Energy Services Programs, based in Fitchburg, MA, are a cornerstone of our mission, providing critical assistance that reduces utility costs, improves energy efficiency, and safeguards the health of low‑income households.

Our culture is built on collaboration, compassion, and continuous learning. We value every team member’s unique perspective and encourage innovative thinking that drives impact. Whether you work from home, a community office, or a hybrid setting, you’ll be part of a supportive network that celebrates diversity, promotes professional growth, and recognizes the importance of work‑life balance.

Position Overview

arenaflex is seeking a meticulous, detail‑oriented Remote Energy Services Data Entry Clerk (Typist) to join our dynamic team. In this full‑time role, you will be the backbone of our digital record‑keeping processes, ensuring that client information, program data, and communications are accurately captured, organized, and readily accessible. Your work will directly support the delivery of high‑quality energy assistance services, enabling our staff to focus on client interaction and program development.

As a remote employee, you will enjoy the flexibility of working from anywhere while staying closely connected to arenaflex’s mission through regular virtual meetings, collaborative platforms, and ongoing training. This position offers a unique blend of administrative responsibility, technology utilization, and community impact.

Key Responsibilities

Data Management & Record Keeping

• Enter, update, and maintain client status records in the Statewide Client Service Center, ensuring that every entry reflects the most current production pipeline.
• Organize both digital and paper participant files in strict accordance with program guidelines, agency policies, and funder requirements.
• Perform regular audits of data entries to identify and correct inconsistencies, duplicates, or missing information.
• Generate and distribute routine reports that summarize data trends, program outcomes, and compliance metrics for internal and external stakeholders.

Communication & Collaboration

• Monitor incoming emails, documents, and communications, logging each item in arenaflex’s project management platform (formerly known as Monday.com) upon receipt.
• Collaborate closely with program staff, case managers, and supervisors to ensure seamless information flow and consistent service delivery.
• Provide timely phone coverage, assist with mailings, and support administrative tasks that keep the Energy Services Programs running smoothly.
• Participate actively in virtual staff meetings, supervision sessions, training workshops, and contractual briefings.

System Utilization & Compliance

• Follow program guidelines for the use of all required database systems, including arenaflex’s internal CMS, arenaflex’s eConservation platform, arenaflex’s HEARTWAP tool, and other specialized applications.
• Maintain strict confidentiality and data security standards in accordance with HIPAA, state regulations, and arenaflex’s privacy policies.
• Assist with the preparation of audit documentation and respond to funder inquiries regarding data integrity and program compliance.

Professional Development & Continuous Improvement

• Engage in mandatory agency training, professional development courses, and industry webinars to stay current on best practices in human services and data management.
• Identify opportunities for process enhancements, propose workflow optimizations, and contribute to the development of standard operating procedures.
• Support the onboarding of new team members by sharing knowledge of arenaflex’s systems and data protocols.

Essential Qualifications

• Education: Associate degree in Business Administration, Human Services, Information Management, or a related field; or equivalent professional experience.
• Experience: Minimum of two (2) years working in a human services environment, nonprofit setting, or a role that involved extensive interaction with diverse, low‑income individuals and families.
• Technical Proficiency: Demonstrated ability to quickly learn and navigate multiple database platforms, including arenaflex’s internal systems and cloud‑based tools.
• Communication Skills: Excellent written and verbal communication abilities; capacity to convey complex information clearly and courteously.
• Organizational Skills: Proven track record of managing large volumes of data with precision, meeting deadlines, and maintaining high levels of accuracy.
• Confidentiality: Strong commitment to safeguarding sensitive client information and adhering to privacy regulations.
• Language: Bilingual proficiency in Spanish is preferred, enhancing the ability to serve a broader client base.

Preferred Qualifications & Additional Skills

• Experience with remote work environments and virtual collaboration tools.
• Familiarity with energy assistance programs such as LIHEAP or similar state‑funded initiatives.
• Certification in data entry, records management, or related fields.
• Ability to troubleshoot basic technical issues and provide first‑line support for system users.
• Demonstrated empathy, cultural competence, and a passion for community service.

Core Competencies for Success

• Attention to Detail: Meticulous focus on accuracy when entering and reviewing data.
• Time Management: Ability to prioritize tasks, manage competing deadlines, and maintain productivity in a remote setting.
• Team Collaboration: Strong interpersonal skills that foster cooperation with program staff, supervisors, and external partners.
• Problem‑Solving: Proactive approach to identifying data discrepancies and implementing corrective actions.
• Adaptability: Flexibility to adjust to evolving program requirements, technology updates, and organizational priorities.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Data Entry Clerk, you will have access to a robust learning ecosystem that includes:

• Regularly scheduled webinars on data security, compliance, and emerging trends in human services.
• Mentorship programs pairing you with senior staff members who can guide your career trajectory.
• Opportunities to cross‑train in related areas such as case management, program evaluation, and grant administration.
• Support for pursuing certifications or advanced coursework relevant to your role.

Successful performance can open pathways to roles such as Data Analyst, Program Coordinator, or Administrative Supervisor within arenaflex’s expanding portfolio of services.

Compensation, Perks & Benefits

arenaflex offers a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your health, financial security, and overall well‑being.

• Health, Dental, Vision & FSA: Robust medical coverage options with employer contributions.
• Paid Time Off (PTO): Generous vacation and sick leave to promote work‑life balance.
• Hybrid & Remote Flexibility: Ability to work from home full‑time while participating in occasional in‑person meetings as needed.
• Student Loan Forgiveness & Tuition Remission: Financial assistance programs to reduce educational debt and support continued learning.
• Retirement Savings Plan: Employer‑sponsored 401(k) with matching contributions.
• Pet Insurance: Coverage options to keep your furry companions healthy.
• Employee Discounts: Access to exclusive savings on a variety of products and services.
• Wellness Programs: Resources such as mental‑health counseling, fitness incentives, and wellness challenges.

Work Environment & Culture at arenaflex

Our remote workforce thrives on a culture of inclusion, respect, and shared purpose. Key aspects of our environment include:

• Mission‑Driven Atmosphere: Every task is linked to a larger goal of improving community resilience and energy equity.
• Collaborative Technology: State‑of‑the‑art platforms (including arenaflex’s project management suite) enable seamless communication across geographic boundaries.
• Diversity & Inclusion: We celebrate varied backgrounds, perspectives, and experiences, fostering a workplace where everyone feels valued.
• Recognition & Celebration: Regular acknowledgment of individual and team achievements through awards, shout‑outs, and virtual gatherings.
• Supportive Leadership: Open‑door policies, regular check‑ins, and transparent decision‑making empower staff to voice ideas and concerns.

How to Apply

If you are a detail‑oriented professional with a passion for community service and a knack for managing digital information, we invite you to join arenaflex’s Energy Services team. Your contributions will directly influence the lives of families striving for energy stability and a healthier future.

To submit your application, please click the link below and follow the prompts to upload your resume, cover letter, and any supporting documents. We look forward to reviewing your qualifications and exploring how you can make a meaningful impact with arenaflex.

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Closing Statement

arenaflex believes that dedicated individuals are the catalyst for transformative change. By joining our team, you become part of a mission‑focused organization that values your expertise, nurtures your growth, and celebrates your successes. Take the next step in your career journey—apply today and help us continue to make opportunity count for the communities we serve.