Collections Support Specialist (Hybrid)

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. The Collections Support Specialist I will facilitate the Small Business Payment Support team's ability to protect and collect on portfolios, ensuring timely completion of tasks and improving processes.

Responsibilities

• Manage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standards
• Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce
• Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting
• Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information
• Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule
• Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency

Skills

• 1–3 years of administrative experience and Salesforce experience
• Strong organizational skills with the ability to prioritize and work independently
• Ability to quickly learn systems, processes, and procedures
• High attention to detail and accuracy in all work
• Proficiency in Excel, Google Sheets, Google Docs, and similar tools
• Strong communication skills with the ability to collaborate with and present to leadership
• A proactive mindset with a focus on improving processes and driving efficiencies

Benefits

• Commission or bonus
• Hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

Company Overview