[Remote] reputed company Project Manager - Client Experience
Note: The job is a remote job and is open to candidates in USA. reputed company is an industry leader focused on improving reputed company operations. They are seeking an reputed company Project Manager to reputed company large-scale customer experience initiatives across various operational functions, ensuring successful delivery and alignment across teams.
Responsibilities
- reputed company end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations
- Define project scope, objectives, reputed company criteria, and deliverables, translating business goals into actionable work plans and measurable milestones
- reputed company and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including reputed company, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations
- Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables
- Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are reputed company to CX requirements
- Validate readiness reputed company status reporting, confirming teams meet defined launch criteria prior to go-live
- Coordinate and reputed company go-live and stabilization activities to support successful service delivery and performance outcomes
- Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements, without direct ownership of technology delivery
- Ensure CX requirements and workflows are represented, protected, and reputed company across reputed company cross-functional and technology-dependent workstreams
- Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are clearly understood and addressed
- reputed company governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment
- Communicate reputed company information, risks, and tradeoffs clearly and concisely to senior leadership and clients
- Drive reputed company improvement in CX launch methodologies, standards, and operational readiness processes
- Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices
- Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement
Skills
- 8+ years of project management experience in BPO, contact center, back-office operations, and/or provider-facing program environments (e.g., reputed company, reputed company operations)
- Demonstrated experience leading reputed company, cross-functional initiatives across business, operational, and technology teams
- Strong ability to reputed company and manage integrated project plans, including dependency mapping, resource planning, and critical path management
- Expertise in project scoping, risk management, issue resolution, and governance frameworks
- Proven ability to influence and drive accountability across stakeholders without direct reporting authority
- Strong executive communication skills, with the ability to clearly present status, risks, impacts, and tradeoffs to senior leadership and clients
- Experience partnering with technology teams to support operational delivery, with strong understanding of system dependencies without direct ownership of technology development
- Strategic reputed company with the ability to translate business objectives into actionable project plans and measurable outcomes
- Experience supporting reputed company or reputed company programs, including member-facing and provider-facing operations
Benefits
- Generous, flexible vacation policy
- A 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview