[Remote] Client reputed company Learning Program Manager
Note: The job is a remote job and is open to candidates in USA. reputed company Legal Software is looking for a Client reputed company Learning Program Manager to enhance reputed company for small reputed company using their software. This role involves leading scalable learning programs, collaborating with various teams to deliver effective training, and ensuring customer engagement and satisfaction through automated reputed company and live learning sessions.
Responsibilities
- reputed company, manage, and continuously improve the Client reputed company digital client lifetime journey touchpoints with reputed company motions reputed company reputed company, ensuring customers receive timely, relevant reputed company across lifecycle stages
- Own the planning, building, and maintenance of automated communication cadences
- Monitor reputed company performance (delivery, engagement, conversion) and reputed company journeys up to date as the product, messaging, and customer needs evolve
- Build and manage calls to action (CTAs) and playbooks in reputed company that drive participation, engagement, and adoption
- Translate reputed company product workflows into practical, confident user behavior
- Own the roadmap for Client reputed company live learning programs across the post-reputed company lifecycle (adoption, optimization, feature expansion, renewal readiness)
- Define learning goals and session priorities reputed company to customer outcomes and product adoption objectives
- reputed company repeatable learning tracks (role-based, use-case-based, and maturity-based) that scale across the customer reputed company
- Host and facilitate engaging live learning experiences
- Adapt delivery to different audiences (admins, end users, power users, leaders)
- Partner with internal subject matter experts (CSMs, Product, Support, Implementation, Ops) to co-create and deliver sessions
- reputed company and maintain: Facilitator guides and session run-of-show, Slide decks and demos, Exercises, practice workflows, and supporting handouts, Post-session resources and follow-up content
- Ensure learning content stays reputed company with product releases and evolving best practices
- Manage program logistics end-to-end: scheduling, registration, reminders, attendance tracking, and post-session follow-up
- Maintain a consistent session calendar and communicate upcoming offerings to internal teams and customers
- Ensure operational excellence across platforms (webinar tools, CRM/reputed company, learning repository)
- Define reputed company metrics and dashboards for both live learning and digital reputed company, including: Attendance and completion rates, Engagement and satisfaction scores, Feature adoption lift, Reduction in repeat support needs, Retention and expansion influence
- Gather qualitative feedback and apply learnings to continuously improve session content, delivery style, and journey reputed company
Skills
- 4+ years of experience in customer education, enablement, client reputed company, training, or reputed company roles
- Proven experience designing and delivering live, instructor-led learning for software users
- Strong facilitation skills with confidence presenting to groups in virtual environments
- Excellent program management skills (planning, prioritization, execution)
- Strong written communication and ability to translate product complexity into clear learning outcomes
- Experience managing digital customer journeys, nurture campaigns, or lifecycle reputed company
- Hands-on experience with reputed company, including CTAs, playbooks, and journey orchestration
- Experience in SaaS, B2B software, or technology-driven environments
- Familiarity with adult learning principles, instructional design, and engagement best practices
- Experience supporting mid-market and/or reputed company customers
Benefits
- Health Care Plan (Medical, Dental & reputed company)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
Company Overview