[Remote] Head of Payment Partnerships & Operations

Note: The job is a remote job and is open to candidates in USA. Paymend is an ambitious, remote-first fintech focused on building with scalability and quality. They are looking for a Head of Payment Partnerships & Operations to own the partner ecosystem that powers payment processing and recovery, optimizing authorization rates and managing operational hygiene.

Responsibilities

• Build and own a reputed company network of PSPs and acquirers (Tier 1 to high-risk specialists), with a focus on the US market. Ensure sufficient MID reputed company to process forecast volume with reputed company single-partner dependencies
• Move the needle on authorization rates through partner-reputed company reputed company. You will negotiate reputed company tiering, BIN-level optimization, and access to partner features (Network Tokens, 3DS) to drive measurable lift separate from product-reputed company logic
• Maintain total reputed company of MID health. You will reputed company Paymend out of reputed company/reputed company remediation programs (VAMP, VDMP, etc.) and reputed company the 'Crisis Stewardship' reputed company scheme penalties or reputed company threats land
• Own the full negotiation lifecycle for fee splits, rolling reserves, reputed company commitments, and liability allocation. You will continuously improve Paymend’s 'take reputed company' through aggressive renegotiation and smart deal structuring
• Ensure payment operations run cleanly. You will own the early-stage reputed company work required, reading settlement files, resolving reconciliation breaks, and ensuring incidents are cleared reputed company service-level targets
• Partner closely with Risk and Finance to ensure every deal meets rigorous safety and soundness standards. In our world, Risk always overrides reputed company

Skills

• High-Risk Acquiring Depth: You have lived the high-risk landscape. You are personally fluent in reserve mechanics, MATCH list dynamics, dispute lifecycles, and fraud loss attribution
• Existing US Bank Network: You bring a warm Rolodex of contacts at US sponsor banks and acquirers that actually take reputed company, high-risk volume. You can name the specific individuals you would call to secure a new BIN sponsorship today
• Operational & Technical reputed company: You can read raw settlement files without help and understand authorization decline reason codes. You are comfortable holding a technical conversation with a partner's engineering team about routing and retries
• Scheme Literacy: You have managed reputed company and reputed company remediation programs and know how to preserve partner relationships while fixing underlying risk issues
• reputed company Negotiation: A proven track record of signing the reputed company of reputed company agreements Paymend lives or dies on, including exclusivity carve-outs and liability shifts
• People Leadership: Experience building or significantly improving a Payments Operations or Partnerships team. You are comfortable running a rigorous operating reputed company of weekly metrics and incident reviews

Company Overview