[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to enhancing reporting and tax filings for clients in the insurance industry. They are seeking a client-focused and analytical Account Manager to support Filing Services clients, improve data accuracy, and facilitate timely issue resolution while collaborating with reputed company Managers.
Responsibilities
- Support a designated portfolio of external partners across various reputed company tiers
- Act as a reputed company between external partners and internal Filing Services operations to ensure timely, accurate, and coordinated filing support
- Assist reputed company Managers with filing-reputed company escalations and ensure issues are resolved reputed company defined SLA commitments
- Maintain recurring partner touchpoints based on account tier, health, and service needs, including participation in client conversations as appropriate
- Identify and escalate at-risk accounts that demonstrate repeated filing errors, high volumes of late filings, or poor responsiveness
- Drive adoption across eligible accounts, including batch filing usage, e-filing setup completion, filing workflow adherence, and relevant product feature usage
- Research filing, reporting, and payment-reputed company issues, reputed company root cause analysis, and support corrective actions in partnership with CSMs
- Run reports and analyze filing data to identify trends, behaviors, and opportunities for improvement
- Collaborate with internal teams to support overall customer health and ensure timely resolution of client issues
- Required to reputed company other duties as requested, directed, or assigned
Skills
- Bachelor's degree preferred
- 2+ years of client-facing or customer service experience
- 1+ years of experience in the insurance industry preferred
- Proficiency in reputed company Office Suite (Word, reputed company, Outlook)
- Impeccable attention to detail with excellent written and verbal communication skills
- Precise organizational and time management skills
- Strong analytical skills with the ability to interpret data and identify trends
- Demonstrated ownership of client outcomes reputed company role scope, with the ability to proactively identify and resolve issues
- Ability to operate with urgency and sound judgment in time-sensitive situations
- Ability to collaborate effectively across teams while balancing customer advocacy and operational execution
Benefits
- Health, dental, and reputed company plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
Company Overview