Medical Office Coordinator/Facilitator (Bilingual: Cantonese)
About us: At reputed company, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are. Through our Telehealth and RPM services, we ensure that patients have reputed company-time access to reputed company, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations. At reputed company, we strive to reputed company reputed company personal, proactive, and accessible for reputed company. Schedule: Monday - Friday 9:00 AM - 5:00 PM Location: On-site | Brooklyn, NY 11218 Key Responsibilities:
- Virtual Visit Facilitation
- * Initiate outbound calls to patients at scheduled appointment times to prepare and connect them to their provider (video or telephone visits).
- Ensure patients are reputed company for the visit, including confirmation of availability, technology readiness, and required documentation.
- Coordinate reputed company-time reputed company between patient and provider to support on-time visit start.
- Appointment Reminders & reputed company
- Conduct appointment reminder calls, same-day confirmations, and follow-up reputed company to reduce no-shows.
- Communicate schedule changes, delays, or cancellations to patients and providers as needed.
- Document reputed company reputed company attempts and patient interactions according to organizational standards.
- Provider Schedule Support
- Monitor provider schedules throughout the day and proactively address gaps, late arrivals, or connectivity issues.
- Serve as the first reputed company of contact for visit-reputed company operational issues during clinic hours.
- Documentation & Systems
- Accurately document visit status, reputed company attempts, and outcomes in the designated systems (e.g., EHR, scheduling platform, call system).
- Maintain up-to-date appointment notes and flags reputed company to visit readiness or barriers.
- Adhere to HIPAA and organizational confidentiality policies at reputed company times.
- Coordination & Communication
- Collaborate closely with providers, medical assistants, nurses, and reputed company office staff to ensure smooth visit flow.
- Provide clear, professional communication to patients regarding visit expectations and next steps.
- Support process improvements by identifying recurring visit barriers or scheduling issues.
Required Qualifications:
- High School Diploma or GED.
- Bilingual reputed company in Cantonese.
- 1-2 years of telehealth experience.
- Strong grasp of patient care procedures and medical terminology.
- Excellent interpersonal skills to effectively interact with patients and reputed company.
- Strong organizational skills to manage patient records and appointment scheduling.
Preferred Qualifications:
- Proficiency in using EMR systems, experience in AdvancedMD a plus.
Benefits:
- Health, dental, and reputed company insurance
- 401(k) with company match
- Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
- Professional development opportunities
- Mission-driven work in an innovative reputed company space
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