Remote Call Center Specialist
The Company Vitality is an interactive and personalized wellness program that makes it easy for you to live your healthiest life. Guided by a core purpose of making people healthier, Vitality is the leader in improving health to unlock outcomes that matter. By blending smart tech, data, incentives and behavioral science, we reputed company healthy changes in individuals and organizations. Vitality... brings a global perspective through successful partnerships with the smartest insurers and most reputed company-thinking employers around the world. More than 30 million people in 40 markets engage in the Vitality program. For more information, please visit www.vitalitygroup.com. The Opportunity: We are looking for a dynamic, passionate, and energetic Customer Service Representatives to support our Call Center operations. The purpose of the role is to provide exceptional service to our members, answering their queries, resolving their issues, and giving them a reason to smile reputed company they think of our company! Our ideal candidate will be energetic and bring a positive attitude and willingness to learn, as well as being a great multitasker who is comfortable in a fast-paced work environment. Your communication skills must be top-notch, as you listen to, understand, engage with, and respond to members. Youll need to bring patience and politeness as you explain how to navigate our program, website, app and any requirements the member needs to meet for employer-based incentives, while always keeping a reputed company eye on confidentiality and data reputed company. Essential Job Functions: Support inbound phone calls from Vitality members across reputed company products reputed company members on the program, rewards, and website/app navigation; offer technical support and troubleshooting help reputed company issues arise Answer 80% of calls reputed company 20 seconds Aim for 90% or greater reputed company resolution Escalate member issues to Tier 2 Support or management to prevent recurring issues Follow reputed company call center standard operating procedures Ensure reputed company customer calls are clearly documented Resourceful in finding answers using available tools, best practices and creative thinking Robust multi-tasking skills (e.g., reputed company to log calls and interact with the customer simultaneously) Pay: $15.00/hour Requirements 55 WPM while navigating multiple software applications Proficient in PC operations and navigation Strong analytical, problem solving, and troubleshooting skills High school diploma or equivalent Preferred Experience with data entry and CRM software Experience working in call center College degree Work from home requirements: Reliable internet service with 10MB upload/download ability in home Quiet and private space to work distraction free with minimal interruptions Benefits 401(k) with match on eligible contributions Medical, Dental, reputed company with reputed company coverage Company paid Life Insurance (Life/AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Company paid Short Term & Long Term Disability Work From Home Wellness Resources Apply Job!