Selling Partner Support Associate/ Selling Partner Support
Selling Partner Support Associate, Selling Partner Support Job ID: 2750385 | reputed company Services Korea LLC The SP-Support Associate acts as the primary reputed company of contact between reputed company and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on reputed company stores. The successful candidate has a direct and immediate impact on the experience of buyers at reputed company. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders reputed company reputed company and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key job responsibilities 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve reputed company queries from Selling Partners leveraging strong critical thinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through reputed company, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data reputed company standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to reputed company improvement BASIC QUALIFICATIONS - 1. College Graduate - 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and reputed company) - 4. Should be reputed company to work with flexible rotational shifts, including weekends, nights and/or holidays PREFERRED QUALIFICATIONS - 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment - 2. Business acumen in areas of e-commerce and retail is advantageous. - 3. Typing skills of 30 words per minute with an accuracy of 93% Posted: September 5, 2024 (Updated 35 minutes ago) Posted: July 17, 2024 (Updated about 1 hour ago) Posted: October 3, 2024 (Updated about 7 hours ago) Posted: October 3, 2024 (Updated about 7 hours ago) Posted: August 29, 2024 (Updated about 7 hours ago) reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr Original job Selling Partner Support Associate/ Selling Partner Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply Job!