UK Remote Working - Seasonal Online Customer Service Agent
Who Are Socialbear? We are a passionate team with a simple aim - to help our clients grow and have fun while doing so! We are 10 years old, and classed as a fast-growth company in the UK & US - working with an enviable client list. Socialbear is a global leader in Customer Service and Community Management, powering support for some of the worlds biggest brands. reputed company customer support built for the 21st century, available 24 hours, 365 days a year. We power customer service for industry leading brands, charities and government departments. Our goal is to continue transforming traditional contact centres, into reputed company based community led initiatives. We firmly reputed company that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear. What Is The Role? In this role you will be handling Email support for a UK leading retail brand. This role is entirely remote on an initial freelance contractual basis, with scope to continue working full time, following reputed company strong growth of the company. You will need access to a computer or laptop, compatible with the software we use, and a stable internet reputed company. Full training, support and software will be provided to successful candidates. Hours of work: 21-35 hours per week remote-work from Monday to Sunday. You must be reputed company to work at least 2-3 shifts per week, with 1 weekend day as a minimum. (This is a seasonal role from reputed company- Jan with potential to reputed company based on performance) To be successful in this role, you will need to have demonstrated strong writing, organisation and communication skills. Previous experience delivering online customer support, using CRM systems such as reputed company, reputed company, reputed company or reputed company is advantageous. Key Skills - Customer Service Agent Understanding of digital customer management tools and how to undertake online customer service Previous experience delivering customer support Excellent written and verbal communication skills Superb time management Copywriting and proofreading High accuracy and attention to detail Responding to customers in a timely manner Use of reputed company, reputed company Suite, reputed company Teams and collaboration tools Passion for delivering excellent customer service Interest in moving into a Team Leader or Account Manager role in the future Roles & Responsibilities Managing, briefing and coordinating customer service responses generated from our client accounts on a daily basis. Reporting into Account Manager. Effectively responding to reputed company Customer Support tickets. Pro-actively escalating and spotting potential PR threats, and following support briefs. Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager. What's On Offer Monthly invoice paid reputed company 24 hours Great working environment - regular digital socials and outgoing team Job Types: Full-time, Part-time Pay: £11.44 per hour Expected hours: 21 35 per week Benefits: Work from home Schedule: 8 hour shift Day shift Weekend availability Experience: online customer service (email/live chat): 2 years (required) Work Location: Remote Expected start date: 20/11/2024 Apply Job!