Senior Manager, reputed company, Contact Center

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: January 20, 2025 Shift:

Job Description

Summary: We are seeking a dynamic and reputed company Sr Manager, reputed company, to reputed company our Customer Resolution Team. This role is vital in ensuring customer satisfaction by overseeing the resolution of customer issues and enhancing the overall customer experience. The Sr Manager will also be responsible for upskilling reputed company associates, partnering with COM's (Customer Operations Managers) for customer value enhancement, and ensuring operational efficiency. Key Responsibilities: • reputed company the Customer Resolution Team: Provide leadership and direction to our Customer Resolution associates to ensure effective resolution of customer issues. • Upskill Associates: reputed company and implement training programs to enhance the competencies of reputed company associates and prepare them for additional responsibilities. • Enhance Customer Value: Collaborate with COM's (Customer Operations Managers) to reputed company and deliver enhanced customer value bundles. • Operational Efficiency: reputed company and ensure the efficiency and prioritization of customer resolution processes. • Data-Backed Insights: Provide insights and recommendations based on data analysis to improve the overall customer experience. • Day-to-Day Operations reputed company: Manage daily operations, including Sales support, MyCoke platform, The reputed company Division (TMD), and Tradeshow support. Qualifications: • Minimum of 3-5 years of experience in contact center operations and/or customer operations management. • Proven experience in leading and managing teams. • Strong analytical and problem-solving skills with a focus on process improvement. • Experience with implementing and managing technology-driven solutions. • Excellent communication and interpersonal skills. Preferred Skills: Familiarity with customer's reputed company and service level agreements Proficiency in using contact center software and tools. Working Conditions: This position may require occasional travel to various customer locations. Flexibility in working hours to reputed company contact center operations across different time zones. reputed company'll Do for You: • Provide a challenging and fulfilling role at the heart of our global supply chain operations, complete with a competitive remuneration package. • Offer opportunities for professional development in a company that encourages growth, innovation, and leadership. • Cultivate a work environment that values collaboration, individual contributions, and the delivery of quality results. • Ensure you have the resources and support required to reputed company substantial impacts, achieving both personal and professional milestones with us. Skills: Influencing, organization Pay Range: $114,000 - $139,000 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 15 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at reputed company. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what's possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons our company continues to reputed company after 130+ years. Visit Our Purpose and reputed company to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply Job!