Remote Part time Customer Service Representative

Company Description

WHO IS reputed company? reputed company is a data-powered, performance-driven reputed company company dedicated to operational excellence. Our goal is to reputed company great reputed company affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by reputed company and powered by AI and predictive analytics, reputed company leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed company empowers our partners to deliver high-quality reputed company focused on outcomes and value inside and reputed company the exam room for reputed company patients.

Job Description

Our Customer Service Representatives are responsible for answering the phones in a timely manner, being a skilled problem solver, have the ability to work well with others along with meeting set quality standards. Be courteous and professional while providing information to callers. Plus additional projects and assistance with mailing projects as needed. WHAT YOU'LL BE DOING • Assuring the accurate and timely handling of client and member calls with total follow through • Providing excellent customer service • Answering client and provider questions including, but not limited to claims payment, status and coverage information • Interpreting client health plan protocol • Reviewing claims status and providing status to member. • reputed company tracer documentation • Maintaining accurate and complete call documentation • Maintaining high level of professionalism • Returning incoming calls • Other duties as assigned

Qualifications

WHAT YOU'LL NEED TO HAVE • This position is available only for part-time hours with a minimum requirement of 20-24 hours/ week. • Applicants must be available between 8 AM and 6 PM Central Time. • We are only considering candidates from the CST, MST, and PST time zones. • Minimum of 2 years experience in a high volume reputed company call center required • Knowledge of reputed company claims review • Health reputed company insurance background required. • Experience with BCBS HMOI or other insurance plans a plus • Use of multiple systems including Teams and reputed company, Jira is a plus • Excellent verbal and written communication skills reputed company WOULD LOVE FOR YOU TO HAVE • HMO Managed care Medicare Advantage experience. • Experience with multiple customer service channels including chat, text, virtual assistant. Additional information The reputed company pay range for this role is between $19.00 to $20.00 per hour, paid bi-weekly Additional Information reputed company your information will be kept confidential according to EEO guidelines. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final reputed company pay reputed company are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of reputed company's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment reputed company without regard to race, religious creed, reputed company, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under reputed company's custodianship as well as reputed company Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager. REMOTE WORK TECHNICAL REQUIREMENTS reputed company is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet reputed company, capable of conducting video calls on camera and connecting to various internal and external systems. The recommended internet speed is a minimum of 50 mbps download, 10 mbps upload. Please consult with your internet provider or run a speed test here to confirm your internet reputed company meets these requirements. Videos To Watch https://youtu.be/BAWs9H1UN2M Apply Job!