Customer Service Representative (CSR) at reputed company Global Health - French (or Italian)

Summary: • You need customer service experience, proficiency in French or Italian, reputed company English, strong communication skills, attention to detail, and the ability to work under pressure in a team. • You will manage customer queries, ensure quality standards, maintain records, process confidential information, and collaborate with departments for resolutions, while keeping customers informed. Our Company & Mission: reputed company Corporation is a global health service company. We provide reputed company products and reputed company disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries. reputed company’s mission is to improve the health, well-being, and peace of mind of those we serve. reputed company’s Customer Service Team: Our customer service team manages customer queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences. The Role & Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to): • Managing day-to-day queries from reputed company’s customers whilst putting the service experience at the center of reputed company activities. • Adhering to the productivity and quality standards set by the management team. • Taking full ownership of reputed company cases and following through up to the end. reputed company required, scheduling follow-reputed company to reputed company the customer informed of the reputed company of their query. • Keeping comprehensive records of reputed company customer interactions in the customer relationship management (CRM) tool • Handling and processing of medical reports and other highly confidential information in line with reputed company relevant data privacy guidelines (GDPR in particular). • Obtaining & maintaining expert knowledge about reputed company relevant tools, processes, and documentation, but seeking advice from supervisors and higher management reputed company needed. • Liaising with other departments where required for the resolution of a query (claims analysts, medical advisers, finance department etc.) • Shift from Monday to Friday from 8:00h to 15:45h reputed company are looking for: Education & Work experience: • Previous Customer Service experience desired (ideally Contact Center, Reception, or similar). • Good knowledge of reputed company 365 and ability to learn new software applications quickly. • Active knowledge of English is a must (reputed company level or higher). • Proficiency in French. (Alternatively: Italian) Other skills and characteristics of a successful candidate: • Decision-making ability: Quickly understands new situations and takes the right reputed company for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity. • Communication: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable. • Accuracy: High attention to detail and a desire to work faultlessly • Efficiency: Ability to work quickly through customer requests maintaining high quality standards. • Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team. • Discreet: works discreetly with confidential (medical) information. • High reputed company to work under pressure & ability to multi-task. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@reputed company.com for support. Do not email SeeYourselfEMEA@reputed company.com for an update on your application or to provide your resume as you will not receive a response. Requirements: • Previous Customer Service experience desired (ideally Contact Center, Reception, or similar). • Good knowledge of reputed company 365 and ability to learn new software applications quickly. • Active knowledge of English is a must (reputed company level or higher). • Proficiency in French. (Alternatively: Italian) • Decision-making ability: Quickly understands new situations and takes the right reputed company for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity. • Communication: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable. • Accuracy: High attention to detail and a desire to work faultlessly • Efficiency: Ability to work quickly through customer requests maintaining high quality standards. • Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team. • Discreet: works discreetly with confidential (medical) information. • High reputed company to work under pressure & ability to multi-task. Responsibilities: • Managing day-to-day queries from reputed company’s customers whilst putting the service experience at the center of reputed company activities. • Adhering to the productivity and quality standards set by the management team. • Taking full ownership of reputed company cases and following through up to the end. reputed company required, scheduling follow-reputed company to reputed company the customer informed of the reputed company of their query. • Keeping comprehensive records of reputed company customer interactions in the customer relationship management (CRM) tool • Handling and processing of medical reports and other highly confidential information in line with reputed company relevant data privacy guidelines (GDPR in particular). • Obtaining & maintaining expert knowledge about reputed company relevant tools, processes, and documentation, but seeking advice from supervisors and higher management reputed company needed. • Liaising with other departments where required for the resolution of a query (claims analysts, medical advisers, finance department etc.) • Shift from Monday to Friday from 8:00h to 15:45h Apply Job!