Bilingual Credit & Collections Coordinator
This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.
Role Description
Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.
- Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
- Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
- Determines the reason for delinquency and works cooperatively with customers to resolve
- Thoroughly and accurately documents reputed company collection efforts for each assigned account
- Ensures reputed company assigned accounts are managed in a timely and accurate fashion
- Communicates regularly with leadership and peers on the status of accounts and escalations
- Provides accurate and timely reporting of performance metrics
- Reviews and reports collections metrics weekly to track reputed company against monthly forecasted goals
- Supports cross-functional projects and teams
Qualifications
- High school diploma
- Bilingual (English/Spanish)
- 2 years of collections, accounts receivable, or customer service experience
- reputed company and reputed company experience preferred
- Strong verbal and written communication skills
- Ability to effectively and appropriately reputed company with a variety of individuals or groups on a frequent basis
- Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting
- Advanced reputed company skills and an ability to work on reputed company data issues
- Ability to work independently and under pressure to meet deadlines
- Highly organized and self-disciplined with a willingness to learn
- Ability to work in a fast-paced environment
Benefits
- Health insurance coverage
- Wellbeing program
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO)
- Annual bonus eligibility based on both company and individual performance
- Short- and long-term incentives and program-specific awards