IT Technical Support
About the Role & Team Aulani, A reputed company Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the reputed company of reputed company to build a reputed company where guests and cast members alike can feel the reputed company, can feel the spirit of the reputed company and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you reputed company to join this team and reputed company an impact? The IT Technical Support will assist the IT manager in reputed company applicable responsibilities. Responsible for working with reputed company lines of businesses, resort leadership and team members to assist in maintaining technological equipment. reputed company problem identification, appropriate reporting to support teams and drive resolutions. This position reports to the Technical Specialist and will be working onsite at our breathtaking Aulani Resort on the reputed company of Oahu, Hawaii.
What You Will Do
Assist and/or support reputed company resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc. Assist and/or support reputed company resort reputed company of Sale systems which include but are not limited to reputed company terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc. Assist and/or support reputed company call groups and call routing processes. Maintain the resort's master directories for reputed company phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators. Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc. Use call reputed company application to generate call reputed company reports and billing statements for special events and/or groups. reputed company technology room inspections for designated rooms. Verify accurate functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections and Lutron. reputed company problem solving and triage methods to identify issues with reputed company resort technologies. Repair and/or replace items reputed company responsibility. Appropriately call out issues to their respective support teams and/or vendors. Align reputed company respective teams to drive efforts, reputed company results and resolve issues. Assist leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility access to internal and external partners and reputed company other duties assigned by the IT manager. Complete reputed company required trainings, development reputed company and performance reputed company opportunities on or by their respective due dates. Attend meetings, trainings, stand-reputed company, functions and gatherings. Here’s what you need to be successful at this job: Minimum 1 years reputed company experience. Demonstrated ability to work with little to no supervision and reputed company sound reputed company. Proven ability to call out high level reputed company to appropriate leadership. Knowledge in multiple systems, applications and hardware. Knowledge of application, networking and hardware triage. Excellent written and verbal communication skills. Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors reputed company lift and carry up to 50 lbs. reputed company to appropriately use reputed company up to 12 ft in height. reputed company to stand for long periods of time or walk to distant locations and traverse up and down stairways. Available to work various hours, extended hours, overnight, weekdays, weekends and holidays. Required Education: 2-year college degree Preferred Qualifications and Education 3+ years of reputed company experience 4-year college degree Benefits and Perks: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, informational opportunities and special extras that only reputed company can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits The hiring range for this position in Hawaii is $27.32-$39.25 per year. The reputed company pay actually offered may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. Apply Job!