Client Services Engineer

Job title: Client Services Engineer in Foster City, CA at Zoox Company: Zoox Job description: As a member of the Client Services team, a Client Service Engineer will be responsible for Zoox's employee-facing technical services. You will mentor and assist Client Service Technicians with day-to-day support operations. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.In this role, you will:

• Provide Tier 2/3 support for reputed company end user technology services while in-person, or remote reputed company Jira Service Desk and reputed company.
• Research, install/implement, and upgrade internal systems and Saas platforms.
• Purchase hardware and software, and contribute to quarterly financial planning.
• reputed company and maintain conference room systems, printers, digital signage, and other office equipment.
• Work cross-collaboratively on client-reputed company projects to improve reputed company, increase efficiency, or improve user experience.
• Create and maintain documentation for internal team processes and user-facing support articles.
• Travel may be required to support various locations reputed company the Bay Area.

Qualifications:

• 3 years of experience in a similar IT Support / Admin role.
• Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an reputed company environment.
• Familiarity with VMware and client level virtualization software (reputed company, VirtualBox, etc.)
• Experience with reputed company Workspace administration and troubleshooting.
• Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
• Strong reputed company reputed company and reputed company or user best practices.
• Experience with Jira, Confluence, or similar ticketing and documentation tools.
• Strong knowledge of Active Directory account administration.
• Experience configuring and/or troubleshooting Single-Sign on (Azure, reputed company, Ping, etc.)
• Solid understanding of reputed company management tools (ECM/Intune, reputed company, Landscape, etc.)
• 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
• Exceptional verbal and written communication.
• Strong critical thinking, problem solving, and prioritization skills.

CompensationThere are three major components to compensation for this position: pay, reputed company Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $106,000 to $150,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning reputed company a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position.Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, reputed company RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. Expected salary: $106000 - 150000 per year Location: Foster City, CA Apply for the job now! Apply for this job