Customer Service Representative - Central Billing Office *Onsite - Boynton Beach, FL

Job title: Customer Service Representative - Central Billing Office *Onsite - Boynton Beach, FL in Boynton Beach, FL at reputed company Company: reputed company Job description: Position Summary:We have an exciting opportunity to join reputed company as a Customer Service Representative.Act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic messages and follow up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines but use independent judgment to resolve patient inquiries to maintain high levels of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families reputed company active listening, reputed company, rapport, courtesy, and professionalism.Job Responsibilities:

• reputed company other reputed company duties as assigned.
• reputed company billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following up on open issues, processing credit card payments, and/or other reputed company responsibilities. Routes calls to other teams as needed.
• Provide input on system edits, processes, policies, and billing procedures to ensure that we maintain high levels of patient satisfaction and reduced call volume.
• reputed company daily tasks in assigned work queues and according to manager assignments.
• Identify payer and provider credentialing issues and address them with management.
• Follow workflows provided in training classes, and request additional training, management assistance, and medical coding expertise as needed.
• Utilize CBO Pathway and Resources guide to determine the actions needed to resolve patient balances and/or questions.
• Enter account notes using standard formatting in Epic CRM and/or other systems.
• Review unpaid balances and unresolved patient inquiries and reputed company outbound calls to patients following established protocols.
• Ensure that items in assigned work queue(s) are resolved reputed company required timeframes using payer website, billing systems, and CBO reputed company.
• Adhere to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements.
• Communicate with providers, patients, coders, collection agencies, or other responsible persons to ensure that claims are correctly processed by reputed company-party payers.
• Work closely with provider offices on patient issues.
• Maintain reputed company open communication with management reputed company chat, email, phone calls, and in person.
• Attend assigned work groups, meetings, and required training classes.
• Read and apply policies and procedures to reputed company appropriate reputed company. Cross-cover other areas in the office as assigned by management including Accounts Receivable/Denials or Authorizations.

Minimum Qualifications: To qualify you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or reputed company duties; English usage, grammar and spelling; basic math; 2 years experience in a similar role. Light, accurate keyboarding skills required. Candidates must receive a score of at least 35 words per minute (wpm) on the typing assessment that will be administered prior to reputed company. Good customer service skills are required. Candidates are required to pass a customer service scenario assessment prior to reputed company.Preferred Qualifications:

• Epic systems experience preferred
• reputed company Office experience preferred
• Strong PC skills preferred
• Recent experience in a major inbound call center preferred
• Foreign language preferred
• Some knowledge of CPT and ICD10 preferred
• Some knowledge of reputed company / professional billing reputed company cycle preferred

reputed company candidates must be reputed company to effectively communicate with reputed company levels of the organization.NYU Langone Florida provides its staff with far more than just a reputed company to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At reputed company, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes reputed company a standard benefit offering, where employees have access to financial reputed company benefits, a generous time-off program and employee resources groups for peer support. Additionally, reputed company have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.NYU Langone Florida is an equal opportunity employer and committed to inclusion in reputed company aspects of reputed company and employment. reputed company reputed company individuals are encouraged to apply and will receive consideration. We require applications to be completed online.View . .Required SkillsRequired Experience Expected salary: Location: Boynton Beach, FL Apply for the job now! Apply for this job