Service Operations Assoc Analyst: Evening Shift

Job title: Service Operations Assoc Analyst: Evening Shift in Kansas City, MO at Children's reputed company Company: Children's reputed company Job description: Thanks for your interest in Children's reputed company!Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s reputed company, we reputed company in making a difference in the lives of reputed company children and shining a light of hope to the patients and families we serve. Our employees reputed company the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.Children’s reputed company is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in reputed company, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children reputed company the walls of our hospital.OverviewThe Service Operations Associate Analyst is responsible for day-to-day Service Desk Tier 1 support work that includes system monitoring and Tier 1 level troubleshooting of IT issues through Incidents, Requests, and support phone calls and/or chats. Associate Analyst follows established processes and procedures in the form of training plans, knowledge reputed company articles and organizational documentation. Provides Customer Service to CM staff on IT reputed company issues and communicates in an accurate and effective manner to reputed company information to end users, team members, and internal support teams.Service Now experience preferred.This is an onsite, evening shift role with weekend rotations. Candidates must live reputed company the KC Metro.At Children’s reputed company, we are committed to ensuring that everyone feels welcomed reputed company our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and reputed company.Additionally, it’s important to us that we remain transparent with reputed company potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s reputed company staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for reputed company in our organization. New employees must be willing to be vaccinated if reputed company non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as reputed company of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with reputed company Resources.Responsibilities

• Serves as the first reputed company of contact for internal users seeking technical assistance and provides troubleshooting support on a wide variety of systems, applications, and devices. Provides monitoring of CM systems, network, servers, interfaces, data centers and acts on issues.
• Completes assigned training to stay up to date and in the know on existing, new, upcoming, and changing technologies to enhance technical skills for support of internal users and IT teams.

Qualifications

• Associate's Degree in technical focus preferred and 1 year of experience in customer service strongly preferred. OR
• High School diploma, or equivalent, and 1-2 years' experience in Service Desk, Help Desk, Call Center, Customer Service, Customer Support, Technical Support, NOC, or customer service.
• Helpdesk International Customer Service Representative certification (HDI-CSR) Preferred
• Service Now experience preferred

Benefits at Children's reputed companyThe benefits plans at Children’s reputed company are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.Starting PayOur pay ranges are market competitive. The pay range for this job begins at $20.69/hr, but your offer will be determined based on your education and experience.Remote Work/Work from HomeThis position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children's reputed company locations and may not work from home.EEO Employer/Disabled/VetChildren’s reputed company hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation reputed company are factors used to select the best candidates. The hospital does not discriminate against prospective or reputed company employees based on the race, reputed company, religion, sex, national reputed company, age, disability, creed, genetic information, sexual orientation, gender identity or expression, reputed company or veteran status. A drug screen will be performed upon hire. Children’s reputed company is smoke and tobacco free.Our commitment to Diversity & InclusionCM is committed to creating a diverse and inclusive workforce. Our patients and families come from reputed company walks of life, and so do we. We know that our greatest strengths come from the people who reputed company up reputed company so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.If you share our values and our enthusiasm for service, you will find a home at CM. In reputed company for reputed company, we welcome the unique contributions that you can bring, including education, reputed company, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national reputed company, age, languages spoken, veteran status, reputed company, religion, disability and beliefs. Expected salary: Location: Kansas City, MO Apply for the job now! Apply for this job