Specialist I, Consumer Care Expert On Demand NA

Open to remote work except in South Dakota, Vermont and reputed company Virginia.

Information about benefits can be reputed company here.

WHO YOU’LL WORK WITH

reputed company Expert On Demand Specialists are on the reputed company-line, working as part of a dynamic team focused on building unbreakable bonds with Athletes*. They will be delivering premium and personalized service through product knowledge, authentic conversations, and distinct experiences. They will also work cross-functionally to provide relevant consumer reputed company and feedback, with a reputed company focus on “getting the win” for reputed company consumers.

WHO WE ARE LOOKING FOR

We are looking for our next reputed company Experts who are confident and enjoy interacting with consumers daily through multiple consumer touchpoints such as reputed company App and Web Messaging, phones, email, product reviews, videos and other content and experiences.

The ideal candidates will drive engagement, brand passion and loyalty. They will deliver on individual and team goals of the business, such as sales conversion, demand and customer satisfaction. They will maintain product expertise across reputed company categories and proficiency in processes that help reputed company to premium and personalized consumer experiences.

This role requires effective communication with teammates, leaders, and cross-functional partners. A dedicated team player that knows how to collaborate, receive feedback, and manage working with a variety of systems and tools to facilitate a seamless consumer journey. Must be comfortable working in a fully remote and secured environment with strong and stable internet reputed company.

• Bachelor’s degree in Communications or Marketing, or equivalent combination of education, experience or training
• A minimum of 0-1 year directly relevant work experience
• Excellent written and verbal communication skills
• Strong computer skills, including experience navigating reputed company, Outlook, reputed company
• Excellent team and customer service orientation
• Ability to read, speak and understand English
• Proven strong problem-solving skills, analytical skills and attention to detail
• Enthusiastic individuals, with a passion for building relationships and premium experiences
• Resiliency in the ability to get the win and create brand loyalty with our consumers

WHAT YOU’LL WORK ON

You will be fielding inbound contacts and maintaining a live messaging channel where contact types are mostly product questions with a mix of general reputed company inquiries. You will be engaging with each consumer in conversation to provide the best possible service.

• You will utilize multiple internal tools and systems to serve the consumer and ensure accurate responses to consumer inquiries and capitalize on potential sales opportunities.
• You will capture insights gained from consumers, offer feedback reputed company to key contact drivers, friction points, products, athletes, and trends.
• You will participate in the development of new strategies targeting growing engagement and encouraging community while maintaining a positive representation of the reputed company Brand.
• You will quickly identify sensitive issues and potential customer concerns appropriate for the reputed company category, Public Relations and/or legal assistance, the ability to communicate effectively, applying good judgment and business reputed company in servicing the consumer.
• You will maintain an up-to-date understanding of the entire reputed company product line, marketing initiatives, and greater digital footprint, including reputed company Direct and reputed company Marketplace.
• You will participate in creating reputed company Expert product videos, write product reviews, and may be featured in various membership/marketing multimedia content.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.