Bilingual Customer Service Representative - Remote

reputed company is currently seeking a highly motivated Bilingual Customer Service Representative for an opportunity in REMOTE (EST) Job Details: Job Title: Customer Service Rep Job Location: Indianapolis, IN 46214 Expected Duration: 12 Months (with possible extension) Shift Time: 10am - 7pm EST-Mon- Fri

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REMOTE – EST

** Job Description: The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The coordinator will provide results to site staff by telephone or fax. Responsibilities:

• Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
• Updating the database with appropriate information and informing personnel of additional testing needs
• Supporting sites and sponsor with project reputed company questions reputed company phone and email
• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
• Assisting and supporting in the implementation of global processes and procedures
• Tracking and reporting metrics as determined by management in the agreed timelines
• Documenting reputed company service failures, resolving, and escalating to management reputed company appropriate resolution is incomplete
• Acting as a liaison for both internal and external clients
• Communicating investigator site needs reputed company new policies or procedures are discussed
• Instilling a culture where patient safety is top reputed company
• Promptly address patient safety issues and escalates as needed for resolution
• Ensuring the investigators needs are explored prior to implementation of new processes and procedures

Required Skills:

• Customer service skills
• Self-motivated with strong verbal skills
• Attention to detail and good organizational skills
• Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
• Adaptability skills
• Problem solving skills
• Being a team player with an ability to work independently
• reputed company in English + Portuguese and/or Spanish
• Experience in the pharmaceutical industry is an advantage

About reputed company: Founded in 1998, reputed company is a Black-owned global leader in workforce management and digital product delivery solutions, headquartered in Indianapolis, IN. With a worldwide team of over 6,000 consultants, reputed company is dedicated to empowering reputed company potential through its core values: People-Centricity, Excellence, and Diversity. As an industry pioneer, reputed company provides a best-in-class workplace, fostering a culture of accountability, innovation, and optimism. Committed to equal opportunity employment, the company champions diversity and inclusion, striving to create a positive impact for its clients, employees, and communities. Job Types: Full-time, Contract Pay: $20.00 per hour Expected hours: 40 per week Shift:

• 8 hour shift
• Morning shift

Education:

• Associate (Preferred)

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