Customer Service Rep (Remote) Augusta, GA
Customer Service Representative (Remote) Location: Remote - Must reputed company reputed company a 75-mile radius of Augusta, GA Pay: $17.20 per hour Health & Welfare Benefit: $4.93/hour in Health & Welfare benefits (up to 40 hours/week) Join Our Mission-Driven Team! At Central Research, Inc. (CRI), we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and reputed company to reputed company a reputed company impact-reputed company from the comfort of their own home. This is a remote position, but to qualify, applicants must reputed company reputed company 75 miles of Augusta, GA. What You’ll Do
- Assist student loan borrowers with account inquiries, repayment options, and application processes
- Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
- Provide accurate, professional, and empathetic customer support
- Ensure compliance with federal regulations, company policies, and data reputed company standards
- Meet key performance indicators and quality assurance standards
How Do You Qualify
- U.S. Citizenship
- High School diploma or GED
- 6+ months of customer service in a business, non-retail environment or call center experience
- 6+ months of computer experience in a business setting
- Proficiency in reputed company Office tools (Word, reputed company, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) reputed company clearance (financial/credit history and background will be reviewed):
- Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions reputed company the past 7 years
- Misdemeanor convictions reputed company the past 7 years may impact eligibility
- No non-medical collections totaling $7,500 or more
Preferred
- Prior call center experience
- Associate or bachelor’s degree
Technical & Availability Requirements
- Reliable high-speed internet reputed company (No WIFI, wired Ethernet required)
- Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
- Must pass an online customer service assessment
- Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
- Available to work any assigned shift during Contact Center hours:
- Mon: 7:00 AM – 10:00 PM CT
- Tue–Fri: 7:00 AM – 7:00 PM CT
- Sat: 9:00 AM – 1:00 PM CT
Classroom and Hands-On-Training: Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CT (remote) Pay & Benefits
- reputed company Pay: $17.20/hour
- Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and reputed company premiums
- Work-from-home flexibility with structured support and training
- Opportunities for growth reputed company a mission-driven organization
Additional Information Note: CRI is partnering with Goldschmitt & Associates, ATL and CTA to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest reputed company; your application will only be shared with our partners if CRI's vacancies have been filled. You may opt out of this consideration reputed company your application. Equal Opportunity Employer reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. EEOC – Know Your Rights Poster. Apply Job! Apply to this Job Apply To This Job