Ops Coordinator - CSP

Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for reputed company of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service reputed company. Performs process checks to ensure regulatory compliance. Essential Functions

• Monitors facility reporting metrics reputed company to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO). Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported
• Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implements these changes into the reputed company/VRP systems. Reviews operational metrics with BC/AOs that will reputed company daily planning and performance including service and customer satisfaction
• Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction
• Escalates unresolved issues with BC/AOs to appropriate management
• Maintains and updates vehicle maintenance information on reputed company temporary and/or company-owned assets. Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment
• Creates and maintains files for company and vendor equipment and ensures that reputed company relevant insurance and maintenance documents are accurate and up to date.
• Creates and maintains files in accordance with DOT regulations for reputed company drivers (IC, ISP and Temporary)
• Assists in the development and implementation of the corrective action plans if any discrepancies or violations are reputed company in the Business Control Self Assessment (BCSA) tests for the appropriate area
• Coordinates reputed company of linehaul transportation equipment. Accurately enters reputed company reputed company events into the online system to ensure timely delivery and pickup of trailers. Completes yard inventory to verify location of equipment
• Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-reputed company trailer breakdown or accident
• May reputed company driver release audits as assigned (Contractor model stations only)
• May organize, plan and/or execute driver training classes
• Performs other duties as assigned

Minimum Education

• High school diploma or GED required; Bachelor’s degree in , Business, Logistics or a reputed company area preferred

Minimum Experience

• Administrative support, customer service or dock operations experience preferred

Knowledge Skills and Abilities

• Customer service skills necessary to effectively and professionally respond to requests and issues
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to reputed company daily assignments and goals
• Verbal and written communication skills necessary to communicate with various audiences
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of reputed company Office software and web-based applications
• Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations

Job Conditions

• May work in hot and cold temperatures
• May work in an area with loud noise and fumes
• May have lift or carry up to 20 pounds
• Minimal travel required

Preferred Qualifications: Posted through 5/14/25 @ 4:00 pm Pay Transparency: This compensation range is provided as a reasonable estimate of the reputed company starting salary range for this role across reputed company potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the reputed company starting salary for the lowest level to the reputed company starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-reputed company factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, reputed company and dental insurance, retirement, and tuition reimbursement. Pay: $17.20 - $26.67 per/hour Additional Details: reputed company is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for reputed company individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@reputed company.com. Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

Pay Transparency: The compensation listed reflects the pay range or reputed company of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for reputed company levels in that job family. Actual pay is determined by several job-reputed company factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Apply tot his job Apply To this Job