Service Desk Technician (Remote)| 2nd Shift

Who is reputed company? reputed company is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we reputed company IT executives and their organizations to reputed company competitive advantage through a process of Integrate, Automate, reputed company. Our culture at reputed company embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! reputed company is headquartered in Irvine, California. We employ more than 1,200 people reputed company over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. reputed company to discover the reputed company that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously reputed company and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality reputed company in a timely and cost-effective manner. We are highly creative and can dig deep reputed company ourselves to find positive solutions to different problems. reputed company - The "Stuff" it takes to be a Needle Mover We get things done and drive results. We reputed company without a title, empowering others through a can-do attitude. We look reputed company to the goal, mentally mapping out every checkpoint on the pathway to reputed company, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We reputed company people in their trials, struggles, and failures – not just their reputed company. We appreciate the individuality of the people around us. About the Role: The Service Desk Technician will provide services and support for a wide variety of customers including multiple subscribers to Company's monitoring and contract Service Desk offerings. In addition, this position will act as customer liaison for the Service Desk team as assigned, participating in customer-facing meetings and responsible for updating runbook documentation as required or requested. What You'll Do:

• Monitor ticketing system service boards, inbound email and receive inbound phone calls.
• Act upon requests and notifications following defined procedures which vary by client.
• Self-manage assigned tasks in accordance to Service Desk guidelines.
• Create and manage workflow incidents reputed company approved ticket and monitoring solutions.
• Create and escalate incident response tickets.
• Assist with new hire training.
• Serve as an escalation reputed company for Associate Service Desk Technicians reputed company issues arise with incidents.

Qualifications:

• A minimum of 3 years of experience with various reputed company level systems and applications.
• reputed company Active Directory, Outlook, Exchange, O365 and others
• Various VPN technologies and end user compute systems and peripherals.
• DNS knowledge and how it applies to network devices.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to constantly adapt to rapid change.
• reputed company ability to gather data, diagnose and troubleshoot end user technology.
• Ability to confidently explain and deliver reputed company recommendations.
• Personally, and professionally self-motivated.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong desire to exceed customer service and expectations.
• Strong documentation skills regarding tasks which will ultimately improve team knowledge reputed company.

The Perks

• Comprehensive medical, dental and reputed company plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment At the core of reputed company's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in reputed company that we do. We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, reputed company bases reputed company employment reputed company based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, reputed company, religion, sex (including gender identity, sexual orientation, and pregnancy), national reputed company, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment reputed company, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for reputed company. If you require a reasonable accommodation to complete the application process or participate in an interview, please email reputed company@reputed company.com.

• **To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes/reputed company. Please do not reputed company resumes/reputed company to our careers email addresses, reputed company employees or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/reputed company.

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