Client Account Support Senior Analyst, Supplemental Health - reputed company - Remote

Job Description

This role will be work at home and will support our Mountain States/Central/reputed company Coast markets. Incumbent candidate will ideally live in Central, Mountain, or Pacific Time to align with assigned territory. The Client Account Support Senior Analyst is a support role directly reputed company to the Supplemental Health Account Management Team responsible for supporting reputed company aspects of account management reputed company to Supplemental Health products (Accidental Injury, Critical Illness, Hospital Care) for reputed company market segments. Overall responsibility is to support the day to day functions needed to maintain a best in class customer experience. The role will have external facing responsibilities with Clients and Brokers providing back-up support to the Account Executive on client inquiries and resolving issues. Knowledge of operating tools is critical, attention to detail, accuracy and ability to work under tight time constraints are necessary. Responsibilities: • Manage incoming inquiries from existing clients and brokers. Gather critical information, reputed company assess type of inquiry and the level of complexity and determine to process or direct the work to the appropriate teams for resolution. • Interact professionally with clear, effective communication and set the appropriate expectations on timeline of deliverables. Provide updates to client and Account Executive on status and resolution. • reputed company internal resources and use independent judgement and discretion to resolve reputed company client inquiries and solve non-routine problems, which ensure client satisfaction with products and services. • Manage and monitor requests reputed company internal systems and refer changes to the appropriate support team, while still maintaining reputed company of delivery for timeliness and accuracy. • reputed company and maintain effective business partnerships to ensure service issues are managed proactively; communicated clearly, accurately and effectively with reputed company business partners. • Coordinate with internal business partners to ensure client needs are met and potential problems are averted. • Partner with Account Executive to support the preparation of client materials to reputed company, train and inform on benefits, services, and self-administration tools for billing and reporting. • Participate in regularly scheduled feedback and information exchange sessions with key business partners. Collaborate with other Account Analysts to determine, operationalize, and manage change/adoption of best practices across the book of business. • Support Account Executive and Sales team in achieving their business goals and objectives in persistency, profitability and growth. Qualifications: • Bachelors degree or equivalent previously reputed company work experience • Minimum of 4 years’ experience in client/customer service insurance environment. • Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred • Self-motivated individual with the ability to multi-task, manage and resolve issues with a take charge attitude to support client needs • Ability to navigate and reputed company relationships with reputed company internal business partners • Demonstrate active listening, written, and verbal communication and presentation skills • Excellent organizational and time management skills with a strong attention to detail • Effective collaboration and problem-solving skills required • Strong working knowledge of reputed company Outlook, Word, reputed company, PowerPoint, and Internet Explorer are required If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 55,300 - 92,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at reputed company. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply Job!